Comfort Suites Orlando Airport

close to airport

could have had breakfast out earlier

DON'T STAY AT THIS COMFORT SUITES!

NOTHING!

We arrived at 12:30am after a long drive. I had booked my reservation in advance AND CONFIRMED it on Thursday advising of a late arrival and coming with young children as they had a 6am wake up call for a dance competition. I unloaded everyone out of car and when I went to the front desk a very rude attendant confirmed that I did not have a confirmation and of course there were no rooms available (no big surprise which is why people make and confirm reservations). I gave her my name and nothing. I explained I booked it through KAYAK and she looked at me like I was speaking marcian. Just continued to tell me there was no reservation in my name. I showed her my phone with my confirmation and she shrugged her shoulders. I calmly decided to call KAYAK and I was put with a Kristine who called the hotel immediately and all of the sudden there was a reservation, but it had been cancelled but she didn't know who cancelled it... apparently someone at Comfort Suites decided to unilaterally cancel the booking. Kayak was attentive enough to look for an alternative in the area which she found and by the time we got there, everything was set and done and my family was able to go to sleep... at 2AM!!! Thanks to Kayak for taking care of a terrible situation but shame on Confort Suites for screwing this up... My take is that they gave our reservations away when we didn't check in by 3pm as they knew they were overbooked... shame on them!!! And shame on that rude front desk person. This all happened the night/early morning of January 31.

Location. Very close to the airport although you had to pay a toll both ways.

Extremely rude front desk. Guest services manager embarassed me in front of all other guests in the lobby at that time by asking me if I had one dollar on any of my 3 cards because his card swiper wasn't working properly. Also staff giggled and made personal calls at the front desk during breakfast. Extremely unprofessional. Beds were uncomfortable and breakfast was not appetizing at all.