Holiday Inn Express & Suites Nearest Universal Orlando

Breakfast was great! Kitchen staff/bussers hustled to make sure everything was stocked and tidy. Thank you!! Also, on my first day - they allowed me to check in a little early, which i was very grateful for.

Shuttle to Universal only runs 3 times in the early morning, allowing zero flexibility for when it's convenient for YOU to go to Universal. You cant book the shuttle early enough - it's first come first served but only 24 hrs in advance and IN person, so you cant just have peace and book it for 3 days in a row, or the duration of your stay, or anything like that. My room keys almost never worked and i had to go from the 11th floor back to ground level multiple times for "new" keys - and they blamed me and said, "You must have had it near your phone and ruined the swipe strip" (I had it nowhere near my phone...) The front desk folks need customer service training, as they were blaming the customer for something going wrong, based on a false assumption. The room floor was sticky in the entry way and outside the bathroom (the entire laminate floor part). The bathroom had some gross stuff on the toilet seat cover and toilet seat, and there was some visible black mold in the shower in a few spots. It just did not feel clean in the room, overall.

Good location,healthy breakfast,modern building, friendly staff