Novotel Paris Centre Tour Eiffel

upon arrival we had a heart shape of hearts with heart chocolates and shopping bags for our 25th anniversary. The staff was super friendly and accommodating, from arrival to check out helping with a flat tire in garage. Even with the complain after check in room, seeing the carpet was so filthy and how could they sell a room like this......we were offered another room, but wanted to visit Paris and had a great view. They did have us a 100 Euro discount per night and two drinks for the discomfort. The shower is also horrible set up and makes the whole shower floor wet and no instructions how to operate. We were told that they are slowly renovating each floor and I understand it takes time. But feel you shouldn’t sell or put a guest in a filthy carpet and chipped walls, painting room. Unfortunately we never heard from The General manager after leaving him a note at the desk and very poorly, but his/her staff made up it, still very disappointing.

The staff from arrival to manager on duty and checking out was one of the best ever experienced in our world travels and they made our stay.

nothing there to get excited about

small rooms small bed breakfast same day after day.

Only the location. Pathetic services. No care for the guests. Room allocations terribly delayed. Even one paper bag was asked for monies.

Multiple things especially staff behaviour, lack of services, rude responses.