ibis Paris Bastille Opéra 11ème

Location and easy access to the metro.

I stayed from October 3-6, 2019, and I had a wonderful stay. I booked again for October 12-13, 2019, and had the most terrible and aggravating experience. Upon check-in, they required a deposit where no other Ibis, including this, requested a deposit. They said it was because I pre-paid. I was advised when booking during my previous stay that I had to pay in advance. I didn't have a selection of pre-pay vs. pay the day of, or choice in room selection. That issue was extremely difficult to work out and wasted about an hour of my time. Next, after finally working out the deposit issue. My bathroom was filled with mold in the shower. I immediately go downstairs and request a new room. I was advised that they couldn't give me a new room because the hotel is booked. I asked for the Manager again, and was advised that the Manager was at lunch and couldn't help me. I explained to them, that I'm paying for a room and I expect it to be clean, not to be filled with mold. Furthermore, I'm a cancer survivor, and exposing me to these conditions puts my health at risk. It's unfair that you are selling me a room filled with mold and telling me that there's nothing you can do because your hotel is sold out of which all the customers haven't checked in yet. Finally, after about another hour, a rep took stock of three rooms took me upstairs to look at the rooms. The first room we went in was perfect and I said I'll take this one. He said to be sure, he'll show me the other rooms. Next, he took me to the second room, and when we got in there we were both shocked. That room also was filled with mold in the bathroom on the shower, ceiling walls, and floor. It amazes me that this hotel sells rooms like this to their customers.