Khách sạn ở Poços de Caldas nằm gần sân bay Palace Casino

Ưu điểm: The Tuscan gardens.

Khuyết điểm: Problems with payment. It is very sad that the staff are not familiar with booking.com. We frequently hear expressions like: “but if you booked with booking, then your situation is different”. Not easy to checkout.

Khuyết điểm: The room too old The ver w as terrível!!!!

Ưu điểm: I came back after many years. The location and the charm from the old days is a must

Khuyết điểm: I didn’t like the people from Bradesco which rent part of the property and the guests couldn’t go to the inside garden, we didn’t have chairs along the main hall, the game room and bar was all taken. It was very upsetting. I noticed lack of care in details. We didn’t have the light over the mirror in the bathroom. No fixture and no bulbs of course. I asked two time to be repaired and they never did it. The mirror had brown spots . We didn’t have a garbage can in the room only in the bathroom, the shower box had the top loose what was not easy to close the door.

Ưu điểm: The staff were regulating the use of towels in the pool area and complained about the amount of towels used by guests previously, as the hotel was full. They also showed dissatisfaction with the use of the sauna, because they would have to clean. It was very embarrassing to hear the whining of the servants

Khuyết điểm: I liked the location, the comfort of the room, the pool area and the sauna.

Ưu điểm: Very attentive staff. Best location in the city. Nice breakfast.

Khuyết điểm: Noisy rooms.

Ưu điểm: It was a amazing building and the sulphur pool was incredibly nice with warm water.

Khuyết điểm: A female member of the staff was quite rude because we arrived last minute to have breakfast. They close the doors at 10 but don't take the food away until 10:30. The day before we got there 9:55 and had breakfast without a problem but the next day we got there at 10pm and the stuff made a bit of big deal that breakfast ends at 10:00am. The head waiter asked us to make a plate that they were going to take the food away. That's understandable since we were there at that time - but a young female member of the staff almost elbowed my partner as she was getting the food and had a really grumpy face on her. I think that although we were there last minute for breakfast and they had been serving until 10:30 in the previous days, that was uncalled for since we were paying guests.

Ưu điểm: The hotel is beautiful, the breakfast was great and the bedroom was comfortable.

Khuyết điểm: We made the checkout and asked to leave the suitcases in the hotel for more 2 hours, while we could go for lunch and wait for our car...they said that it wouldn't be possible as the storage room was already full. It was 11 am and the hotel is huge, hard to believe that there was no space available for our bags...as a result we stayed 2 hours in the reception of the hotel, taking care of our bags while waiting for our car. I am used to travel a lot and it was the first time that I stayed in a hotel that doesn't offer a storage room...terrible.

Ưu điểm: The reception desk (Miss Paula) was very friend and professional.

Khuyết điểm: I suggest to have a cabinet with some drawers

Ưu điểm: Breakfast was awesome. The bed was perfect.

Ưu điểm: Amazing breakfast!!!

Khuyết điểm: Nothing.

Ưu điểm: Good persons, I was receive right there with a guy, he’s so passionate with us.

Khuyết điểm: So clean, so close and so good sttuf.

Ưu điểm: The location

Khuyết điểm: Small room but clean

Ưu điểm: Gorgeous breakfast. Bedroom very simple , but very clean! Cheap price

Ưu điểm: Location, cleanness, but what we enjoyed the most was the staff, so friendly and helpful, especially Daniel, always laughing and explaining about the city and place to visit.

Khuyết điểm: Be honest, evth was brilliant

Ưu điểm: Well located. Walking distace

Khuyết điểm: Clean and confortble

Ưu điểm: The staff were very helpful and friendly. The breakfast was simple but great value for money. Location is excellent. Would go again.

Khuyết điểm: The WiFi worked well one day but not as well the next

Ưu điểm: Very clean, nice staff, covered parking, close to the city activities and places to see.

Khuyết điểm: Not very comfortable, old beds, small towells, no elevator. Old middle-of-the-art visual, but not charming.

Ưu điểm: Location close to Center.Clean Rooms and Facilities.Frendly Stuff.Breakfast from 7 to 10 am - so you can sleep longer.Guys from reception speaking English.Thanks.

Ưu điểm: Good breakfast, helpful staff.

Khuyết điểm: They could improve small things, the hook that holds the curtains in the room I stayed, was broken, light from outside was passing through, really dusty and dirty inside of the cabinets, broken furniture. These are small things if improved would make the hotel a much better place to stay... just attention to detail.

Ưu điểm: The location is very good. Downtown, very close to stores, restaurants and bars

Khuyết điểm: The room has very old installations, and the bathroom is in very old and bad condition. Very different from the photos available.