Shilo Inn Suites Hotel - Portland Airport

Hard beds, rude staff

We enjoyed the spacious rooms and the pool and hot tub

We did not appreciate the condescending attitude received from both the front desk staff and the restaurant staff. Frustrated that "free breakfast" was advertised, but were only given enough coupons for 2 of the 3 days we stayed. Had to pay for the 3rd day. We were consistently treated as though we were inconveniencing the staff. Our kids were relatively well behaved, and we treated all staff with respect and kindness. Not sure what their problem was with us. Beds were extremely uncomfortable as well. I'm normally not a complainer, but our stay was not a good experience. Will not be staying at a Shilo Inn again. Steer clear if traveling with kids.

Needs updating, horrible service and scary inciden

Spacious, convenient location

Horribly outdated, old wallpaper peeling off the walls, looked like the last update was in the early 90's. We even had an old tube TV in the bathroom that didn't even work. Service was horrible. Upon check in and check out they barely spoke to us. I had to ask questions to get any information out of them about breakfast, check out time, etc. We were woken up by loud swearing and door pounding at about 2:30am. It went on for almost 20 minutes. Then when we left, found that someone vandalized our car in the parking lot. Horrible - we will never stay here ever again.

The room itself was large and pretty comfortable. The restaurant had better food than expected. Free breakfast and drink coupons were a plus.

Firstly my reservation didn't go through for the intended night so I ended up having to book a second night with no refund or discount toward the intended night. I believe this to be the fault of kayak and it's booking service though, not the hotel. I called customer service and they offered no help. Secondly, the hotels pool/hot tub were shut down. That was the entire reason I booked this hotel, for the 24hr pool and hot tub. Essentially I ended up paying $250 for one night with no amenities. Very disappointing. Will not likely book through kayak again. Will not recommend.