La Purificadora, Puebla, a Member of Design Hotels'

The mattress and pillows were comfortable.

I will start at the top. Because my BFF and I were going to Puebla for the first time, we opted to arrange transportation from MEX to La Purificadora through the hotel. The price was more than double the cost of Uber, but we didn't mind because of the convenience. However, the driver was two hours late and showed up in a dirty car that smelled like cigarettes. It was a terrible start to the trip. The hotel did give us a discount when we checked out. I recommend using Uber. Okay, so, the hotel-we were looking forward to using the pool but were not notified that the pool is out of service. That's one of the reasons we booked this property. The hot tub wasn't super hot, so we were able to relax there. The room was a nice size, albeit a little tired, and the beds and pillows were comfortable. There is not enough lighting in the room, though. And, the bathroom was bizarre. The sink/faucet are poorly designed, so when we used the sink there was water everywhere. The lights above the sink had a weird buzz/flicker to them, which might cause a seizure in some. We had to put on makeup without proper lighting. LOL. The shower took a long time to heat up, and every time someone took a shower, water would leak out everywhere, including the adjacent commode area. It was a mess. We felt badly, but we couldn't help the mess. The restaurant for breakfast was also lacking. The server did not tell us that there is an optional "Mexican breakfast" for an extra cost until our last day. The continental breakfast was sufficient. I asked for decaf each morning but was only given decaf on the last day. This was a rather disappointing and underwhelming experience.