Krystal Vallarta

Dirty and not a good host. No one explained anything as far as the bracelets and bottled water. No one really spoke English

I really enjoyed the location. It was a nice distance to the downtown and has a nice shopping center with many ammenities next to it. The beach was nice and very close.

The wait to check in was too long. Staff did not take the time to explain all that was included for the room. I guess if you don't do the all inclusive the staff does not give you the time of day. I got more information from booking.com than I got from the hotel staff. I found more things on my own out of need. The hotel had a nice pool but all the chairs were fool and it was had to get around. Too many people and way too crowded. The beach was not as busy because all the chairs were already taken up to the main pool so people had to lay on the sand and it was uncomfortable. I guess if I had done the all inclusive it would have been a better experience.

The location of the hotel. the food is very good and its price is reasonble.

The maintenance of the rooms is poor. I had to request to the staff to be changed from the original room. Problems were leak of water from the shower to rest of the bathroom. Filtration of water from the upstair room to my room.