Smy Puerto de la Cruz

Rooms clean and decent size,pool area pretty,good location.

We stay regularly in this hotel but this visit it was extremely busy.Instead of using this time to show a large number of people how good the hotel is....they did just the opposite and showed a large number of people just how poor it could be.Long queues at breakfast with badly trained staff struggling to cope.No eggs,no crepes,no bread,no juice,massive queues for coffee/water/ juice machines. Paid for parking which was almost impossible to access and some clients had to find other parking which was near impossible in the area or a taxi ride away. We know this can be a good hotel but if it had been our first visit,it would have been our last!

The Hotel has a very good location, near bus stops with several lines, either to the airport, the capital Santa Cruz and other smaller villages around. The area is still more devoted to tourism but also has a more local feeling unlike other parts of the island that are fully devoted to tourism. There is a direct bus line to the base of the Teide cable car and hiking courses. In general the staff was helpful and nice and we were greeted with flutes of champagne at our arrival; It is a very quiet place.

In general it was a pleasant stay, but some aspects need to be addressed by the Hotel: - the wi-fi connection in the rooms was very bad, practically impossible to perform simple tasks such as a check-in or buy tickets; - there was a clear choice between quantity versus quality: there was a wide variety of foods in the buffet, however most of it lacked flavor, the fish for instance had practically no taste and most of the meat had a rubbery consistence; - no vegetarian or vegan options, apart from salads and side dishes; - the decoration in general is a bit old, resembling a lot like the 90's; - the available pictures do not fully correspond to the current look of the hotel, as it looks older and in need of renovations and painting; - there was no mini-bar in the room; - the air conditioning did not work properly, and turns off automatically during the night; - towels were never changed; - the swimming pools are a bit smaller then expected; - The hotel and the activities are mostly designed for families and older couples, i would not recommend younger clients to stay in this hotel;