Be Live Collection Punta Cana

The only one and good thing here is the beach which is very close to the property. Also - the member of the staff (Nelson) is the only very helpful person in the hotel. That’s it.

Where should I start.. Everything was wrong from the first second we have arrived. After ages waiting at the reception in the middle of the night we get a dirty room - so they decided to move us out to another and they promised to give us a new one -better condition room which actually never happened. We have request two double bed and we get only one. Every single day we had a problem to get in to the room because our door card didn’t work. Then after 4 days they moved us to another room because they decided to close part of the hotel. In this new room, which actually supposed to be the upgrade one We have been locked inside for 3 hours and nobody came to open the door. So we spoke to the receptionist for the 100times in a row so they moved us again! So In 10 days we have been moved 3 times and most of our vacation we spent in the front desk. Most of the staff when we wanted to talk to them was rolling eyes and the icing on the cake was when we talk to the manager he left us in the middle of the conversation.

Staff in the restaurant were friendly and the food was ok.

The staff especially at the security gate. Very hostile. Very unfriendly. Very negative staff at the gate.

There was no Chardonnay wine, nor white wine. I tried tequila and became sick. My toilet ran I put a note but the staff did not fix it. I tried vodka, also became sick. my sandals were stolen from the main pool deck. Also, my cash was stolen. Also, a man stopped me before breakfast. he said there was a free gift. It turned out to be some marketing promotion for travel agency. they kept saying this is not a time share. but in the end i had to buy in. By that time the main restaurant was closed and I missed breakfast. I cold not wait to leave this property.