Khách sạn ở Punta Cana

Ưu điểm: The resort was very clean, well maintained and beautiful. The staff was extremely friendly. The seafood buffet was a favorite.

Khuyết điểm: We had difficulty making dinner reservations for where we wanted to go, and getting convenient times. In hind site we could have emailed for advance res. but we had no idea that was an option. Or that it would be necessary.

Khuyết điểm: My whole group got sick from the food.

Ưu điểm: Great food relative to other resorts in DR.

Khuyết điểm: Some of the bartending staff were snarky.

Ưu điểm: Anything you need at any time. Staff was friendly, helpful, and attentive. Best food in the DR. Top shelf liquor and awesome, clean beaches.

Khuyết điểm: Everything was wonderful. No complaints!

Ưu điểm: The staff is second to none. They are receptive to your needs and are very friendly.

Khuyết điểm: Nothing.

Ưu điểm: Exceptional service, very good food, clean, scenic and beautiful. Not too many other guests (unlike two-deep chairs around pools at other resorts) but enough so the resort didn't feel empty. Great experience overall

Khuyết điểm: Reserving pool chairs//beds has turned into everyone dropping towels ~7-8am and often times not coming back until the afternoon (as backup there are plenty of beach cabanas). Restaurant reservation system also a bit frustrating, we often had the last possible time of 9pm even scheduling 2 days in advance (buffet never disappointed and 24hr room service was also good)

Ưu điểm: We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :)

Khuyết điểm: The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.

Ưu điểm: Great facilities, beautiful setting, lots of fun activities available.

Khuyết điểm: The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.

Ưu điểm: The Spa was great!!! My husband and I purchased a couples massage and it was awesome.

Khuyết điểm: It would have been nice to have been able to get food at the pool bars rather than having to go to the main buildings where all of the restaurants, inlcluding the 24 hour snack bar was located. We were a decent walk away from these and it was annoying to have to go so far for just a snack. At times, some of the bar staff was rather snooty too.

Khuyết điểm: If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,

Ưu điểm: everything is nearby . local is new.

Khuyết điểm: room service is not good . and towels too old. 0ne day they only give our one towels for 4 peoples.

Ưu điểm: ovation

Khuyết điểm: horrible internet service would not return there because of it a lot of good with no taste

Ưu điểm: Beds were comfortable. Food was great, especially in the resteraunts. Super clean and friendly staff. A lot to do, we didn't leave the resort as we kept discovering something new.

Khuyết điểm: Coffee. But after 4:00 the coffee and cigar lounge opens and that coffee was spelendid. Just wish it was open for breakfast.

Ưu điểm: The pools were amazing! Beautiful and very clean. The beach view was beautiful. Rooms were nice and cleaning service was good. Lots of fun activities for all members of the family.

Khuyết điểm: Food was very hit or miss. The only thing that was mediocre on this trip.

Ưu điểm: The resort is beautiful. The design and the landscape is excellent. I had a great time meeting new people while there. The service is really good, because the staff is wonderful and professional. I liked that there is a train that takes you from place to place. If you're an adult, you will spend most of your time in the Strikers Bar or Casino or one of the pools. The drinks were really really good.

Khuyết điểm: I hated the towel service (you have to bring your own towels to the pool in order to switch them out). There's a huge distance between everything (hence the train). Waiting on the train can be timely, so you may have to walk a lot to get to places. The disco tech has a bad DJ, but we made it fun. I didn't like paying for wifi. The food wasn't all that great. I hated that the only swim up bar was on the side wasn't on the adult only side, so that means you will see kids peeing in the fountain or walking around without diapers, even though they are not supposed to do either. I also didn't like that there's no food service by the pool. The tv didn't work in our room, and we had the repairman come by twice. There are so many mosquitos and flies.

Ưu điểm: Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay...

Khuyết điểm: We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.

Ưu điểm: Very good

Ưu điểm: Absolutely beautiful! The main pool was huge so there was so much space. The beach went on for miles and miles.

Khuyết điểm: They need a dehumidifier for some of the rooms.

Ưu điểm: Beautiful resort and grounds. We had a swim out unit that was wonderful so we were right next to the pool. The staff was very helpful. The beds were very comfortable. I liked the beds because they did not have a pillow top. The restaurants were very good and you have lots of choices. We came to relax and that was what we did. One time my husband went to pick up his towel from his chair and take it back and the employee told him that was his job to put the towel in the laundry and my husband was on vacation and to enjoy it. We were very happy with our accommodations. They have activities if you chose to participate. The pool is like a long lagoon and the rooms surround it. We chose to be in the Excellence Club and felt it was worth the money. We were in Building 7 which was close to the restaurants, main lobby and pool so we liked the location.

Khuyết điểm: The sand on the beach is hard to walk on and your feet sink in. It is very fine sand and not packed down. The entertainment is good but not great but that is not what we came for. You have to reserve your pool chair early in the morning and some people would put towels down and never come the entire day. I think the staff should monitor that.

Ưu điểm: Really enjoyed our 12 day stay! Drinks were strong and excellent. Wait and service staff was excellent. Resort will be undergoing a renovation over the summer. We met several couples that had been there many times before. Beach front was amazing and the sand was very soft. Would definitely go again!

Khuyết điểm: Slow wifi. Sometimes unable get get coffee or water when dining.

Ưu điểm: We were there to celebrate our anniversary. The room was nicely set up with champagne, fruit, etc. Several food options. Friendly staff. Enjoyed the swim-up bar. Very comfortable "bed-style" lounges on the beach.

Khuyết điểm: The pool closes ridiculously early (6pm). Although the ones you were able to find were friendly, there was not a lot of staff around. It seems that unless you're in the Excellence Club (which costs more) you don't have anyone to help you with a beach chair or to take orders while you're on the beach. Had to set up our own pool and beach lounges, had to go into a room to get towel myself, etc. The facilities are a little shabby/worn. For example, the jacuzzi tub in our room appears to be pretty old.

Ưu điểm: Outpouring friendly staff. Large, clean and comfortable rooms. Variety and quality of food. Check-in and check-out process. Cleanliness of resort particularly the beach and pool areas.

Khuyết điểm: Lack in variety of nightly main evening entertainment. Lack of on-site beachfront water activities. Constant strong surf.

Ưu điểm: Great service. Beautiful accommodations and grounds. Beach was long, clean and deep, with plenty of chairs. Pool also had many chairs. Food was very good. We've been to other AI in PC and this is still the best.

Khuyết điểm: Absolutely nothing

Ưu điểm: The place was a higher quality than most of the resorts in Punta Cana but only slightly higher cost. It was clean, food seemed a little better and staff was friendly.

Khuyết điểm: As far as the all inclusive part, they could have more activities. Also I always hate dressing up in long pants and long sleeve shirt when it's 95° out (we were even told for one restaurant we needed a coat so we skipped it). For casual dining food is very limited. My biggest complaint is the beds flat out hurt. They room was beautiful but I couldnt get a good night sleep because the bed left my back in pain.

Ưu điểm: This is one of the best resorts that I've ever been to. It was gorgeous, clean, and the staff was amazing. We already talked about returning next year.

Ưu điểm: Service was excellent!

Khuyết điểm: Electrics issues with spotty power on last day prompted us to check out early. Food was decent but wish there were more space at the specialty restaurants.

Ưu điểm: The Reserve and surrounding resort are absolutely beautiful. The room amenities can't be beat: jacuzzi in the room, hot tub on the balcony, double shower, living area, dining area, awesome a/c, free mini-bar. The food was pretty good, but as a vegetarian there were hardly any options. They were very accommodating and would make me veggies, but there was little variety. The staff was awesome and would go out of there way to serve you. The beach was gorgeous and came with ample amounts of beach towels, little catamarans and wave boards to rent for free, comfy chairs, lots of shade, and plenty of booze. All and all it was a beautiful trip and the perfect place to stay while my husband and I were married at the nearby Jellyfish Restaurant.

Khuyết điểm: Bring small bills for tipping :)

Ưu điểm: Everything. Hard to find anything to complain about. Spa was absolutely delightful. Enjoy the food, especially at Passion. Staff was very friendly and informative.

Khuyết điểm: Everything was great.

Khuyết điểm: internet speed very slow, domotic system could be highly improved.

Ưu điểm: Beautiful location and facility, friendly and attentive staff, great food

Khuyết điểm: If you're going to have a high end television in the room please provide high definition service

Ưu điểm: Nothing

Ưu điểm: Immaculate resort that caters to its customers needs. Excellent food, excellent service, and very friendly staff. All other hotel operators should get a lesson from Bahia as to how to run a hotel. I will definitely recommend it.

Ưu điểm: People are friendly and the service is excellent!

Ưu điểm: - The fact that our Villa was only 20+ yards from the beach - a la carte options were alright (3-stars) -

Khuyết điểm: - The staff was not that helpful nor welcoming. We understand "island time" but staff did not seem willing to help on anything from booking reservations for the restaurants, to discussing excursions. Only people who wanted to really chat were the ones trying to "sell" you on their private club membership. - Buffet options were horrible (1-star) - We booked 'Esmerelda" when it was Adults-only, specifically because of that reason, however when we arrived we were notified it was family-friendly as of May 2017. No notification was sent prior otherwise we would have rebooked. The previous reviews from travelers is what got us excited to book and stay at the Luxury Bahia Principe - Esmerelda however after a week at the resort, it left a lot to be desired.

Ưu điểm: Most of the staff was very friendly and helpful. The room was not luxurious but extremely pleasant and tasteful as well as quite roomy. The food was great. I booked two restaurants but ended up eating my meals at the buffets which had spectacular selection, presentation and taste. The beach is gorgeous- couldn't get enough!

Khuyết điểm: The Staff at the front desk was not very helpful and sometimes, depending on who you spoke to, not very patient. I was a first time guest, not familiar with their protocol but they acted as if i should know what to do and where to go. I would have enjoyed much more "island music" as far as the entertainment. Not that much to do at night in my location, which was Esmeralda. I walked to other areas but did not find much else. either. I would have loved more opportunity to dance to some live music.

Ưu điểm: Great customer service

Khuyết điểm: A little too Americanized

Ưu điểm: Kids club staff were nice

Khuyết điểm: Beach was not that great, lots of seaweed at times. Front desk staff was so rude and just overall not pleasant. Food was ok but not worth the money

Ưu điểm: This was for our honeymoon and it was extremely relaxing. We enjoyed everything from the room, the food and the location. However the staff really made us feel welcome more than anything. Evelyn was the sweetest lady and helped us with our Spanish which was really cool and made us want to come visit with her everyday. The whole crew was amazing as well. Just to name a few that went the extra mile were Yahaira, Alberto, Black Barbie, and Franchesca. They were excelente!! Also their were a couple guys that did a paddle board yoga session with us and they were hilarious and a lot of fun but unfortunately we forgot to write their names down so now I can't recall. Overall though we would definitely recommend this place it was an awesome experience. Spending the extra money for the exclusive membership is worth it as well because the place is rather large and it's nice having your own butler and desk to help you with booking reservations and excursions. Their was only one restaurant we weren't huge fans which was Sea & See but a lot of others liked it. Just wasn't for us I guess. We loved the food everywhere else though and the drinks were always coming and very delicious as well!

Ưu điểm: Beach, food, licor, shows, staff

Khuyết điểm: The view of the room

Ưu điểm: Our stay at the Magestic Elegance was truly unforgettable. The staff was extremely friendly and helpful. The service for Elegance Club members was amazing. We could not have enjoyed our honeymoon more!

Ưu điểm: The people is excellent

Ưu điểm: This was our 9th visit to ME and our last visit was 10/17. Many updates to dining buffet area and cleanliness. We especially liked seeing the serving stations with freshly cooked food by attendant. The food and menus were well above average. The cave ire was a nice touch at the private check in with champagne and appetizers. Our butler was new and that was okay since we knew the place and Juan Fernado did anything we asked he delivered. Was surprised that there were new machines and modern.

Khuyết điểm: Casino was not good to me, and only 1 visit I made money on slots. Was surprised that there were new machines and modern.

Ưu điểm: The staff was great and made the vacation enjoyable!! We especially enjoyed Dergis Doroteo who took extra good care of our large group. He was so much fun that our group of 20 went out of our way to go see him at least once a day. The staff puts in extremely long hours and how they can stay so happy is amazing.

Khuyết điểm: The food was hit or miss at many restuarants. Our group was large and some people had the exact same dish on separate nights and experienced great food to poor for that exact same dish.

Ưu điểm: The staff was first class. From the moment we arrived until we left, the hard working and polite employees were always there for us. The facilities were well maintained and very clean. There was ample space to find a place to sit.

Khuyết điểm: The lunches had mass produced cafeteria taste to them, filling but not very flavorful. (This was not the case at dinner, the sit down restaurants were amazing.)

Ưu điểm: The beach front area had plenty of seats and the beach itself was beautiful. Staff was friendly at all times. The food options were good and with a variety. They had day and night activities to offer so there was always something you could do if you chose.

Khuyết điểm: One of the pools was drained and out of use so the first two days we did not use the pool because the other pool was full which was really annoying. Dinner reservations to specific restaurants could only be made in person so it was an inconvenience to have to go to the front and worry about something that could be easier if you could call from your room. They have an unnecessary policy for beach towels that I have never experienced at another resort. It's like a trick because they know someone is bound to lose their towel card and incur $25. Wifi was spotty and unreliable at times.

Ưu điểm: Love the staff! Specially Santo the chef!! Excellent food. Scarlett the best housekeeper . She is excellent . All the waiter & bar attended Magnificient .

Ưu điểm: Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.

Khuyết điểm: Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.

Ưu điểm: Pro: Very quiet, relaxing. Good food.

Khuyết điểm: Con: Beach had heavy seaweed

Ưu điểm: Most of the staff was great, particularly bar staff including Martin at the Love Bar. The room was nice and accurately reflected "ocean view." The pools were quite pleasant including the main pool with swim up bar.

Khuyết điểm: Food was very mediocre. More entertainment is needed as well if to compete with resorts in the other islands and even US resorts. They should have more air conditioning in their bars, lobby, typically sweat in these area from lack of it. Even in the restaurants the temperature could have been cooler.

Ưu điểm: Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!

Khuyết điểm: Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.

Ưu điểm: Beautiful setting, great facility, cheerful and friendly staff who go above an beyond to make you feel welcomed and attend to your every need. They also were very sweet to our 4 y/o daughter. Food was decent and multiple restaurant options offer variety. The public beach just next to the resort is also beautiful and worth the short walk/golf cart ride (the hotel staff will give you a lift).

Khuyết điểm: Despite requests from the resort to not "reserve" chairs at the beach and pool, particularly selfish guests would put towels down on the well shaded chairs by the pool and beach before heading to breakfast. Often they would finally show up hours later. Many guests didn't bother to remove their wet towels when they left their chairs so it was difficult to tell which chairs were taken and open.

Ưu điểm: The Service

Khuyết điểm: Beautiful Resort

Ưu điểm: Beautiful, romantic

Khuyết điểm: electrical didn't work in our room in many outlets

Ưu điểm: Great location, perfect to get away and not be bothered by crowds. The property is just big enough and everything is easily accessible. Everything is well run and organized. The food we found to be excellent. Find Carlos at the Castle bar for the best drinks on the property.

Khuyết điểm: The only issue we had was our A/C slowly dying throughout the course of the week. Someone came to "fix" it, but it wasn't really fixed. This made the last night there some what uncomfortable, but we were on our way out, so didn't really make a big deal of it.

Ưu điểm: The place is very secluded and is not currently near other resorts so it was very private and relaxing. The staff there is amazing! Everyone is so nice and eager to assist you in any way. I do recommend that you take plenty of Tip Money (apparently cash is preferred because that is the only sure way you'll know they got the tip. No guarantee by just adding charging it to the Room). You will definitely appreciate the amazing service. It was also Seaweed, and every day they cleared the shore of seaweed and would haul it away so that guests could enjoy the beach. This was a 5-Star relaxing Stay... Loved It!

Khuyết điểm: I didn't like that Wi-Fi was not included with, but at least there is an option.

Ưu điểm: the hotel was really a good experience

Khuyết điểm: Kayak hiding fees and then outsourcing a 20 dollar fee without prior información. Then delay in pass on payment information to the hotel. I would strongly suggest Westin hotel to exclude kayak from their agreement.

Ưu điểm: The staff at the pools bars and inside bar are amazing! The hotel is quiet and grounds are breathtaking. It is a 1 min walk to the pool and a 2 min walk to the private beach. Will go back again and again.

Khuyết điểm: The food at all the restaurants could be better. Ended up eating dinner in the village the last 4 nights.

Ưu điểm: Location

Ưu điểm: The pool, proximity to the ocean, staff service was impeccable. Very focused on customer service.

Khuyết điểm: The bugs at nighttime

Ưu điểm: Great rooms

Khuyết điểm: Staff very nice but didn't listen sometimes

Ưu điểm: Beautiful, clean resort. Friendly, helpful staff. Our amazing butler named Francisco was the best! The restaurant by the beach had the best breakfast and lunch buffets. Adults only is the way to go for sure. We had an awesome swim up bar with a great bartender named Michael.

Khuyết điểm: Beach was beautiful and clean but every now and then solicitors would disturb you from your relaxation to try to sell to you. I was approached various times while trying to tan or nap on my lounge chair. Definitely tacky and disruptive. Resort should put a stop to this.

Ưu điểm: Good Facilities

Khuyết điểm: Quality of food

Ưu điểm: What I really loved, getting away from the Chicago cold in the middle of February. It was SO relaxing. The staff who made it extra special were Ossiris, Billis, Juan, and Juan Carlos. There were activities every night, mostly delicious food, and the dance club is hot--for like an hour, but it's a really hot hour. The omelette at The Hispanola are great! Between the Bali beds and the beach huts, you can get your fill of sunshine relaxation time. Drinking whenever and wherever you want, but if we go back, it'll be in the late summer when it's less expensive.

Khuyết điểm: It rained a little bit almost everyday that we were there. Our room was one with a "garden view," so no view at all, but close to the beach. No free transportation into town. If there was even a cheap shuttle that would have been preferable. Cabs are expensive.

Ưu điểm: The beach was great, and the pools were nice.

Khuyết điểm: The “all inclusive” food was not great. And we had the “Premiere” level which included mini bar (all that was there was juice boxes and soda and 4 mini cans of beer, and also 4 bags of bad chips) and room service (very limited menu and bad quality). Also, there are bars everywhere but no food! You have to go to the buffet for food. No service by the pool or anywhere. Also as part of the package we were supposed to have a $1000 credit which was actually just a %20 discount if you bought anything. Why not just say that? The first night we had towels exchanged and chocolates delivered but after that nothing . The service was very inconsistent. Also, we used BD travel for airport shuttle and they forgot to come pick us up for our airport return. Do not use this company! They required us to come meet with them at 2 pm on our second day there to reconfirm our airport return. Victor called me at 8 am to remind me to come and then he wasn’t there at 2. He was 20 min late. And then he just wanted to sell us activities. And then they did not show up for our airport return....possibly because we didn’t book any activities with them? Overall it was a ok hotel but not luxury and not 4 or 5 Star. Definitely 3 Star.

Ưu điểm: food beach staff

Khuyết điểm: drinks standard rooms

Ưu điểm: Staff very friendly, food great, tone very relaxing, can't wait to go back

Khuyết điểm: Work on details

Ưu điểm: A great Resort. Extremely clean. Pleasant and friendly staff. Plenty of beach chairs, at past resorts we found it annoying that everyone would get up at 7am and claim every beach and pool chair before breakfast and then not even use them for the entire day, leaving those late risers with no chairs to use ever! this resort had plenty of chairs at the pool and at the beach thankfully! Also, it was nice to have multiple locations for food and dining...although for dinner you had to book ahead for sit down dinner reservations. I would definitely come back!

Ưu điểm: A 5 star in most respects. Some of the staff were less than welcoming but, overall, service was very good. Super facilities. Would go back in a heartbeat.

Khuyết điểm: One or two dropped balls by staff but hardly worth a mention.

Ưu điểm: friendliness of staff

Khuyết điểm: restaurants requiring evening reservations served average to poorly prepared food, especially the steakhouse!!

Ưu điểm: Resort and weather were terrific. Staff friendly and eager to help. We have stayed at several other Riu resorts and this was the best. We will definitely be back!!!

Khuyết điểm: Food was good but not great. Breakfast & Lunch were pretty much the same selections everyday. Dinner was very good and varied every night. The staff were friendly and eager to help but spoke and understood very little English which always creates a challenge.

Ưu điểm: It was a very beautiful hotel. The amenities are top notch. Great value.

Khuyết điểm: The front desk staff are horrible. Basically, I clearly booked through Kayak, so upon arrival I attempted to check in. This process took over 2 hours of standing at the front desk and waiting for their "main office" to figure out my booking. This is all after showing them all of my Confirmation #'s and booking info. No sorry, no discount... nada. After 6 days of a very nice stay, I try to check out. They won't let me leave and threaten to call the police because they claim that I haven't paid. They make me miss my flight. Another 2 hours at the front desk and they tell me that it was their mistake, I have paid. Yeah, no s##t!!! We discussed this in length 6 days ago. So, I demand that they give me a free night, and pay me for my flight rebooking fees. They promptly said no, and said that they could give a discount on my room for that night. So, I had to pay for another night, pay to change my flight and miss a day of work. It was a nightmare. So, buyer beware!!!

Ưu điểm: I went to Riu Palace Punta Cana with my partner and my in-laws for my friend's wedding. I cannot find enough words to describe how much we loved our stay at the hotel. We had an amazing time and loved that the staff was so friendly and accommodated us anyway they could. I would without doubt recommend this resort to anyone!! I would surely love to go back!

Khuyết điểm: There is not one thing that I can think of that I did not like about the resort. Everything was on point and worth the money!

Ưu điểm: All of the staff members were professional, proficient, and polite. However, some of them were simply outstanding. The food was good, and the facilities were very well maintained. The atmosphere was festive where it should be, and relaxing where you would expect it to be.

Khuyết điểm: The beach was filled with seaweed. There was no non-smoking outside sitting area.

Khuyết điểm: Was expecting more, a little disappointed.