Now Larimar Punta Cana

The staff was very friendly and overall service was good. It's obvious they try really hard to have lots of activities for everyone, and if you choose to take part in what they offer you could stay very busy. The grounds were beautiful and well maintained. The food was okay - some very good - some just so-so, but the buffet had a lot of variety so it was easy to find something we liked. We upgraded to "preferred", so having a more private bar and an outdoor restaurant to use, along with some smaller pools, was nice. The entertainment in the plaza each night was nice.

The check-in process was very frustrating. We just wanted to get to our room and change, and go outside and relax after a long day of travel. Our room was apparently not ready, but they didn't come out and say that, just dragged the process out, and in addition, they immediately try to sell you extras, including going to another resort to check it out, then you'll be rewarded with coupons. When the room was finally ready, our luggage wasn't there yet. It was almost two hours after arrival before we were changed and could go out to enjoy the complex, but by then the pools and outdoor bars were closing soon. We upgraded to the preferred, which did have some nice perks, but our "preferred deluxe tropical view" room was pretty disappointing - looking over the small complex next door - right down at their maintenance shed where towels were hung out and extra vehicles parked. We would have been happier with a room looking into the center of the Larimar complex. (Garden view?) A small thing - but poor lighting in the bathroom--could not see to apply make-up. Lastly, the drinks were tasty but all too sugary! They offered no real juice - not even orange juice - everything had sugar added.