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Everything, can’t wait to go back
Everything was perfect
It was a scam the reservation never canceled I want my money back
helping to recover my money
Good location, nice facilities
Checkin and checkout process was the worst I ever seen. They said it was because of a system failure Room service failed many times delivering incomplete food orders. They forgot to clean our room after the first night and we had to call at least two times to make them clean the room
Great service and attentive staff. Rooms were spacious and beautiful. Overall, nice place for adults, families with young kids and hosting events.
Poor food choices for vegetarians. No variety of foods in buffet and limited in room dining with no vegetarian options present. Rooms were never cool enough despite getting fans and keeping it at lowest setting of 65 degrees F. And there was significant discrepancy about alcohol options all over the resort. Top shelf was not readily available or easily "finished" every day. At night, you would be asked to pay cash for drinks in the casino and charged to go to the club on site which is ridiculous.
TERRIBLE CUSTOMER SERVICE
GREAT BEACH AND DRINKS
BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,
Just like any other all inclusive
The elevator was broken and they said it had been for almost 2 months, the jacuzzi button was broken, mini bar was never refilled unless we called.
Spa service was exceptional. Bars have a good selection of drinks, and the bartenders were friendly. The staff in general was very friendly and helpful.
Bag delivery and delivery service could take a long time.
Fun with Friends
Nice rooms and a great beach.
The food was mediocre at best. This was disappointing.
The beach experience
The family environment. The vast complex and how far everything was. The culinary experience.
food was ok. the view in really good.
the cleanliness of rooms are really poor. at night is very noisy even at the rooms. the room service is always late (after 2 or 3 hour after your request!!). Attention by the staff is really bad. It is not worth the 5000 to 600 per night at all. you can find several hotels all-inclusive in the area with much better service. I think they have sacrifice money by attention as they focus in large number of people. I felt like a code bar , there ins't personalize attention as you expect for that value.
Tọa lạc ở Punta Cana, Hard Rock Hotel & Casino Punta Cana All Inclusive trên bãi biển, cách Câu lạc bộ Golf Hard Rock, Vịnh Cana và Bãi biển Arena Gorda 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô. Có kế hoạch tổ chức sự kiện tại Punta Cana? nơi lưu trú này có khu vực tổ chức rộng 6039 mét vuông, bao gồm trung tâm hội nghị. Có bãi đậu xe có người phục vụ miễn phí trong khuôn viên.
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