Relaxinnz Great Expectations

Location was good - handy for riverside area with lots of places to eat in the evening and on direct bus route between railway station and university. The staff I saw were friendly.

Noise - the bar was LOUD and noisy in my room. 1st night was football. 2nd night quiz night (I could hear the questions & answers in my room!). 3rd night was loud music. Nowhere quiet at all & no chance of getting to sleep early. Cleaning - each day the bedclothes were straightened, towels hung up, tea bags replaced, and main bin emptied. That was it. Bathroom bin not emptied on any day, No vacuuming (new socks shed fluff so it was obvious). Bathroom not even wiped around (stray long hairs obvious). Nothing bad enough to specifically actively complain about, especially as nothing at all can be done about the noise and there are no 'hotel' staff in the evenings, only the bar staff. I don't understand how it meets 4 star rating requirements.

Evening staff member happily moved me between the three rooms. Final bed was clean and comfortable. Pub is nice looking.

The first room allocated was very dirty. I was moved to another very small and dirty room and then finally the best room in the hotel which still had cobwebs, a soiled toilet and broken wardrobe. Breakfast was undercooked.