Grand Sierra Resort And Casino

The room was very spacious. The pool area was nice. Really liked the live music at the bar lounge.

I've stayed at other hotels here in Reno that were half the price that had more comfortable beds and amenities. The bed was very hard with a pad over which only softened it a little. The bathroom only had one mirror which was set back too far, making it difficult to see well enough to apply make- up. The only other mirror was a large full length mirror which was located parallel and very close to the second bed. There was no way to actually look at your whole self including shoes unless you stood on the bed, as my friend did, to look at her whole outfit ensemble . Also there was poor lighting around the full length mirror so, applying makeup using that mirror was not happening either. The bathroom needs a small adjustable makeup mirror. The bathroom also only had one sink for such a large bathroom. We had two beds for 2 guests and had to share one sink. For $200 a night, I expected better comfort, lighting and personal touches like a vanity mirror, double sinks and a large mirror that you could actually see your self in without standing on the bed. Also room description stated there was a Kureg in room so, I brought my own favorite coffee pods. I was unable to use them because the coffee maker used the older tray type not pods. And to nit-pick a little more, we put food and drinks in the mini frig and lost it all because we didn't realize the frig was only cooling at room temp and we different feel comfortable that our perishable foods were stored cool enough to eat so, we had to discard it all. We just expected more from such a grand hotel. Also Check in had a very long line and only 4 staff members checking people in. The VIP line had zero people and two staff members standing there waiting for a VIP to come along. They didn't help the others from the long line. We were in line almost 20 minutes.