The Berkeley Hotel

Did a similar review for Expedia right after I had checked in. In my review I suggested updating some of the rooms and hotel features. My review got sent to the hotel staff immediately and they responded promptly. When we arrived downstairs the next morning for checkout the receptionist was gossiping with the bellmen about our review and speaking negatively about us. When she noticed we had arrived to the desk she confronted us about our review and said she had received it. She tried to make us feel uncomfortable and sorry for leaving them a poor review. Will not be returning to this hotel for this reason alone.

50/50

Room / Hotel staff overall was clean and hospitable

I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.