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Did a similar review for Expedia right after I had checked in. In my review I suggested updating some of the rooms and hotel features. My review got sent to the hotel staff immediately and they responded promptly. When we arrived downstairs the next morning for checkout the receptionist was gossiping with the bellmen about our review and speaking negatively about us. When she noticed we had arrived to the desk she confronted us about our review and said she had received it. She tried to make us feel uncomfortable and sorry for leaving them a poor review. Will not be returning to this hotel for this reason alone.
Great location for exploring canal walk area.
Elegant clubby atmosphere. Well appointed room and comfy bed.
Plumbing made noise during the night.
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door
-Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Clean. Great location! Comfortable bed.
Broken coffee maker. No biggie, Starbucks is across the street.
Room / Hotel staff overall was clean and hospitable
I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
Could Use Some Updating
Staff was friendly and helpful, room was clean and quiet.
Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping.
The noise from the street and the bed mattress seems to be old.
Wonderful weekend stay
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops.
I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels.
Parking is too expensive. Housekeeping was a little too anxious to clean the room.
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
Alfreda and Lilly were absolutely wonderful at the front desk!
The Berkeley Hotel ở trung tâm Richmond, chỉ cách Shockoe Slip và Phố Broad 6 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh. Có kế hoạch tổ chức sự kiện tại Richmond? khách sạn này có khu vực tổ chức rộng 339 mét vuông, bao gồm khu hội nghị.
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