Everything was great, special leg room is bigger than other airlines.
nothing just continue being nice friendly and accommodating thank you 😊
The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
Excellent except for food
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
Ưu: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Khuyết điểm: "The movie selection could have been much better for such a long flight."
Khuyết điểm: "Menu options, movies"
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Khuyết điểm: "Connection time at Narita is too long"
Ưu: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Khuyết điểm: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Ưu: "Easy boarding. Very nice crew."
Khuyết điểm: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Ưu: "Food was amazing and stewardess courtesy to passengers."
Ưu: "The flight crew"
Khuyết điểm: "More space"
Ưu: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Khuyết điểm: "N/A"
Khuyết điểm: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Ưu: "I would recommend to everyone JAL"
Ưu: "Really nice crew, the flight was great."
Khuyết điểm: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ưu: "Excellent and original Japanese meals"
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Khuyết điểm: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ưu: "Quick local Flight. Left and arrived on time."
Ưu: "The courtesy and professionalism is a 10."
Khuyết điểm: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Khuyết điểm: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ưu: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ưu: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Khuyết điểm: "11 hour flight! Can't do much about that"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Khuyết điểm: "Nothing."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Glad to make it to Japan safely and back in one piece"
Khuyết điểm: "Turbulence"
Ưu: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Khuyết điểm: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Ưu: "Always on time"
Khuyết điểm: "No clue when it's boarding time and no announcement"
Ưu: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ưu: "cost performance"
Khuyết điểm: "non-flat seat"
Ưu: "I like everything about my flight"
Khuyết điểm: "There was nothing to dislike"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "excellent food,comfortable, easy check in process"
Khuyết điểm: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Ưu: "Very spacious and comfortable, modern plane"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Khuyết điểm: "Would have loved more current US tv shows to choose from."
Ưu: "I liked sleeping"
Khuyết điểm: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Ưu: "THE CREWS ARE VERY POLITE"
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "Clean and nice crew"
Khuyết điểm: "Food choices and not as comfortable as I had hoped"
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "Very helpful crew. Good leg room"
Khuyết điểm: "Entertainment system did not work, so I was moved to another seat."
Khuyết điểm: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Khuyết điểm: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Ưu: "Service, friendliness"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Khuyết điểm: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Khuyết điểm: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Khuyết điểm: "The seat is small"
Ưu: "Great food and service and comfortable seats"
Khuyết điểm: "Lack of food option for vegetarian"
Ưu: "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
Khuyết điểm: "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
Ưu: "I enjoyed the service and the touch screen TV."
Khuyết điểm: "I didn't enjoy how cramped the seats are."
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Khuyết điểm: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "Friendly staff"
Khuyết điểm: "Food"
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Ưu: "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
Khuyết điểm: "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
Khuyết điểm: "Chairs are quite hard and the movies selection limited."
Khuyết điểm: "Terrible service. Old plane."
Ưu: "The entertainment was great ,and the food"
Khuyết điểm: "Waiting on long line to use bathroom"
Ưu: "The staff members were really nice and it was an enjoyable flight."
Khuyết điểm: "The food. The noodles were over cooked, but the rest of the meal was good."
Ưu: "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
Khuyết điểm: "The movie selections were outdated and there weren't very many options"
Khuyết điểm: "Nothing GOOOOOD!!!!!!!!!!!!"
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Khuyết điểm: "they don't know what is customer service just they know what is RUDE mean.."
Ưu: "Everything was fantastic."
Ưu: "Ample leg room for 6'1" bigger guy."
Khuyết điểm: "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
Ưu: "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
Khuyết điểm: "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Ưu: "Food was great"
Khuyết điểm: "Headphone jack in seat didn't work correctly"
Ưu: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Ưu: "At Denpesar, I had to change my flight at the last minute. The Korean Air staff were exceptionally helpful and provided great customer service in this situation."
Check in at Chennai was painful
Everything was good, but at Philadelphia airport, immigration service was so poor.
The easy transition and before time arrival. Comfortable flight
There was flight delays due to long ques of on-boarding process.
Ưu: "Excellent crew and great food."
Ưu: "Qatar airlines seat"
Khuyết điểm: "Bigger lavatory in the plains"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Ưu: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Khuyết điểm: "I did not find a gap"
Khuyết điểm: "Qatar Airways... Never to expect more"
Ưu: "Great crew!!!"
Khuyết điểm: "Nothing"
Ưu: "Seats were comfortable but space was narrow"
Khuyết điểm: "Please give space between front and back seats"
Khuyết điểm: "Food was just not that great. Too many peppers in everything!"
Khuyết điểm: "Thank for everything it is excellent"
Ưu: "The attendants were great."
Khuyết điểm: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Ưu: "Crew was friendly."
Khuyết điểm: "Food"
Ưu: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Khuyết điểm: "More space for shoulder and legs. Espicially for a 11h flight"
Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Ưu: "comfortable seats, pretty good food, extremely gracious cabin crew."
Khuyết điểm: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "I loved the service. All of the attendants were really nice and helpful."
Khuyết điểm: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Hosted services"
Khuyết điểm: "Nothing"
Ưu: "FLIGHT ATTENDANTS WERE WONDERFUL"
Khuyết điểm: "CRYING BABY BUT I UNDERSTAND THOUGH"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "Comfort"
Khuyết điểm: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Khuyết điểm: "Seat number was the same but different position from one reserved online"
Ưu: "Boarding from Doha and service in doha."
Khuyết điểm: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Ưu: "Quality food and hospitality"
Khuyết điểm: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Ưu: "The food was amazing. Thank you!"
Ưu: "Polite staff keen to help"
Ưu: "Soft blankets, seats were okay, crew was wonderful."
Khuyết điểm: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Ưu: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Ưu: "great service, food, friendliness of staff, clean plane"
Khuyết điểm: "nothing"
Ưu: "Everything, great airlineevrething"
Ưu: "On time departures Good entertainment options Could charge my electronics"
Khuyết điểm: "Food was ok Boarding was somewhat disorganized"
Ưu: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Khuyết điểm: "Everything"
Khuyết điểm: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Ưu: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Khuyết điểm: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Khuyết điểm: "Frankly nothing!"
Ưu: "Best thing is 2 free checked bags."
Khuyết điểm: "Food and service in economy could be better. Nothing special about Qatar."
Ưu: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Khuyết điểm: "Nothing"
Delta did not put my TSA pre-check on my boarding pass so I had to go through regular security. I did not pack for that and it was a nightmare going through security. Not sure where the glitch is, but the # was put on my Profile w/Delta. It also happened on the return flight.
Seats in Delta One were comfortable to sit in but not sleepable for eithet my husband or me.
No in flight entertainment at all. The snacks were just okay . Flight attendants were excellent
After a delay, the flight departed and it was a smooth flight. Good service from the flight crew and we arrived home nearly on time.
Ưu: "Flight was smooth and amazing"
Khuyết điểm: "Nothing"
Ưu: "The pilot kept us updated."
Ưu: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Khuyết điểm: "No changes!"
Ưu: "Crew was good. Seat uncomfortable and hard."
Ưu: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Ưu: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Ưu: "The flight was on time!"
Khuyết điểm: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Ưu: "Crew was great"
Khuyết điểm: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Khuyết điểm: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Ưu: "The cAbin attendant was really good"
Khuyết điểm: "No problems at all!"
Khuyết điểm: "Late arrival"
Ưu: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Khuyết điểm: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Ưu: "The flight was great from beginning to end. I have no complaints."
Ưu: "Yravelling goes well when workers are competent and organized."
Khuyết điểm: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Khuyết điểm: "Poor service"
Ưu: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Khuyết điểm: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Ưu: "Love the 757 entertainment system"
Khuyết điểm: "snack mix is not great delayed takeoff"
Ưu: "The plane was really nice. It was awesome being able to view movies on the flight."
Ưu: "Great service by crew!"
Khuyết điểm: "Took too long to get on board."
Ưu: "Crew was lovely"
Khuyết điểm: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Ưu: "The boarding was great.as well as the crew."
Khuyết điểm: "The seats to small and the food was not that good."
Ưu: "Crew was great"
Khuyết điểm: "No entertainment on flight. No smoking in Minneapolis airport"
Ưu: "Short trip"
Khuyết điểm: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Ưu: "See above..."
Khuyết điểm: "See above"
Ưu: "The crew was very nice, professional and overall excellent."
Khuyết điểm: "I don't care for the MD planes."
Khuyết điểm: "The seats are very small even for a petite person."
Ưu: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Khuyết điểm: "Seats are too close."
Khuyết điểm: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Khuyết điểm: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Khuyết điểm: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Ưu: "Getting to the correct destination."
Khuyết điểm: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Ưu: "Good snacks and movie selection. Seats were spacious and comfortable"
Khuyết điểm: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Ưu: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Ưu: "It only took them 10 minutes to turn things around to make up time for the delay."
Khuyết điểm: "The seat pockets were not cleaned."
Khuyết điểm: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Ưu: "On line customer service was very courteous and helpful."
Khuyết điểm: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Khuyết điểm: "The attendents only served one round of beverages in Comfort Plus."
Ưu: "Got to Richmond on time."
Khuyết điểm: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Ưu: "Una hora de retraso"
Khuyết điểm: "Una hora de retraso"
Khuyết điểm: "No in flight entertainment"
Great flight...early arrival. Need more food options
The crew was great. Seating is cramped and too small.
Missed my connection due to poor weather disrupting AAs entire fleet. Rebooked my flights twice and was still unable to make it home. No offer of hotel compensation despite me being stranded overnight in Houston. Nothing really to do about it- just a bad couple of days to travel. I wish they were a little better at letting us know about delays in good time, as it would have made a difference to my planning.
Ưu: "yes, no on sat on my row coming or going"
Khuyết điểm: "Been non discriminatory"
Khuyết điểm: "Overall good flight however the WiFi didn’t work"
Ưu: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Khuyết điểm: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Khuyết điểm: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Khuyết điểm: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Ưu: "Crew was great & flight was quiet."
Khuyết điểm: "Nothing"
Ưu: "The crew was friendly."
Khuyết điểm: "I wish there was a way to better ensure aisle seats for the people who can't afford to pay for an upgrade. Maybe it's just not a thing."
Ưu: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Khuyết điểm: "The flight was delayed an hour because the flight crew was late."
Khuyết điểm: "Wider seating"
Khuyết điểm: "Didn’t fly"
Ưu: "Boarding was very smooth because the fligh had a lot of Sears availabke"
Khuyết điểm: "Make AA a real earline to serve passengers not profits"
Ưu: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Khuyết điểm: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Ưu: "On time . No significant delays cost of ticket low."
Khuyết điểm: "Tiny plane with small seats never that comfortable."
Khuyết điểm: "rerouted through Philadelphia."
Khuyết điểm: "We couldn't go to the UK because we didn 't have the money, so everything was poor. We should've gotten som e fo our money back on our credit cards for the flights and hotels."
Khuyết điểm: "Jetblue Have a miserable attitude to their customer"
Ưu: "I really liked crew, fast boarding"
Khuyết điểm: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Ưu: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Khuyết điểm: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Ưu: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Ưu: "Smooth and quick flight"
Khuyết điểm: "Warm, no refreshments"
Ưu: "Went without a hitch"
Khuyết điểm: "Na"
Khuyết điểm: "They kept changing Gates and it took 2 days to get my luggage, and the airport staff when I went to collect it were very Blaise and not particularly helpful"
Ưu: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Khuyết điểm: "Nothing."
Ưu: "I arrived at my destination"
Khuyết điểm: "There was nothing to like since there was no service on board"
Khuyết điểm: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Ưu: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Khuyết điểm: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Ưu: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Khuyết điểm: "the breakfast was made of 90% sugar - this was very disappointing."
Ưu: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Khuyết điểm: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Ưu: "Short trips so no entertainment is offered so it's n/a"
Ưu: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Khuyết điểm: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Khuyết điểm: "Missed connecting flight because they left late out of our origin location. We were only 2 min late but they closed the door eventhough they knew the previous flight had landed and we were on our way to the flight."
Ưu: "Great first class staff."
Khuyết điểm: "Nothing"
Khuyết điểm: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Ưu: "The crew on the flight were nice and helpful. Even though it was a short flight"
Khuyết điểm: "Nothing."
Ưu: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Ưu: "Crew was friendly and attentive."
Khuyết điểm: "Better food selection and free internet would be great."
Ưu: "Comfortable seats. Quick boarding. No delays."
Khuyết điểm: "Again flights attendants were a bit dry."
Khuyết điểm: "Same as above"
Ưu: "Nice landing."
Khuyết điểm: "Leg room"
Khuyết điểm: "No wifi, no headsets to listen to tv"
Ưu: "Timeliness, and the cabin crew."
Khuyết điểm: "3 hour delay due to maintenance issues on two planes."
Khuyết điểm: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Khuyết điểm: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Khuyết điểm: "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."