Royal Square Hotel & Suites

It was in the old town

Firstly, there was no parking at the hotel ( despite being advertised as having on site parking), the receptionist couldn’t advise us of where the best place to park was because she didn’t drive! The swipe card access to the rooms wasn’t working, so a member of staff had to let us into our room every time. The morning we were leaving, the lift didn’t work! The receptionist staff might benefit from attending a course on customer service!

Very good location in the Old Town.

Very bad smell of blocked drains pervaded the hotel and rooms. Wifi didn’t work. Very ordinary breakfast. Air conditioning was very peculiar and we had to ask for a heater. The staff could not provide room keys (apparently had been so for 2 weeks) and the receptionist had to open our door each time with a master key! This hotel is definitely not 3 star.

Room is dirty, brakfest is not good

Location is only good thing with that hotel.

Rooms had 15 degrees temperature and i was told, that its normal because heating season starts from october. Breakfast was really poor, it was not possible to argue with service personel, there was no option to get money back for at least one night. Booked for 2 nights for 458eur, left after first night and had to spend again 200eur for nice place, suite was so weard out like from 90s.