Tallink Hotel Riga

The best location you can imagine for the train station particularly and for the old town too. Excellent breakfast far better than you think it will be. Clean rooms - if cleaned - we had to ask to get them cleaned which was very unusual.

Check-in was not friendly at all. We were relocating from another hotel due to problems there and the desk guys were unwilling to offer any help so we had to pay a whole night price for one extra hour as they refused to accept booking.com offer of an early check in. We were on the phone with booking.com for several hours (!) mostly waiting in the queue who finally offered a satisfying solution. Standard rooms are very small and dark. Rooms do not get cleaned unless you explicitly request this.

The location was great! But apart from that, this hotel doesn’t deserve 4 stars.

For the hotel being 4 stars, it just didn’t fit up to expectations. I’ll sum up the main things that we were disappointed about: 1. The windows in the room were locked and not being able to be opened. 2. The tv didn’t really work. 3. There were some stains on the carpet in the room. On top, upon our arrival we had empty vanity set. 4. The reception staff could be friendlier, we didn’t really feel welcome. 5. They state that a taxi to Jūrmala from the hotel would cost 26€ but when we called a taxi, we were charged 35€ instead. That’s not fair so beware of that. 6. The bed was awfully soft and uncomfortable. The mattress was constantly moving. I personally woke up every morning with back pain from it. 7. The rooms aren’t well isolated so we were able to hear every noise coming from the corridor. 8. Strange bathroom smell. The breakfast buffet was fine, however, the photos are misleading. I thought there would be more gluten free options when there was practically just one bread laying around.

Breakfast was good. Location was good.

Very dirty floor - when we arrived and whole stay. A lot of dust in a room and bathroom. For hotel with 4 stars - slippers and bathrobe just for pay - is unacceptable. No info about reception phone number. No dental kit, no sewing kit, just one shower cap even we had double accommodation. Very dirty mirror in bathroom during whole stay. There are a lot of hair on wall of bathroom even after cleaning. Bed linen has not changed during whole stay!