Hotel Positano

The room--once we got it--was very nice. Clean and spacious, AC, with a bit of an old fresco on the ceiling. Location was good, close to metro and central train station.

Check-in process was HORRENDOUS. We paid for a room with private washroom and AC and they emailed us to confirm our reservation the day before. When we arrived, we were told that we would be sharing a washroom the first night with "one other girl"--actually it was two washrooms between three other occupied rooms, no AC. He said that since the manager was out of town, he could not refund the difference in price, only give us a single day of free breakfast. He would not give us information as to how to contact the manager. On the second afternoon, when we had re-packed our luggage and were told that it would be transferred to a new room with washroom while we were out, the person at reception had never heard of this and flatly refused to look us or our reservation up to to confirm what our new room was. He told us to come back in an hour. There was a language barrier there--when we came back after sitting outside, he had obviously called someone who explained and was able to show us the new room with no more issues.

There was nothing to like about this place whatsoever, except maybe partially, the closeness to termini station.

From the moment they had me walking into a building across the road from the check in, I knew something wouldn’t be right. The first room they checked me into, had no air conditioning. The guy behind the counter pleaded that I just try and stay in there for a night. They had provided a fan. But when the outside temp is 30 degC, inside was about 35. I agreed to give it a go, so laid on the bed to have a siesta after travelling. That’s when I noticed, my double bed was actually two single beds pushed together, and not even at the same height. I decided to just try for the one night regardless. About 1.5hrs later I woke up in a hot sweat. The heat in the room was unbearable. I went to reception and he finally admitted he knew it was not working and that they had no idea when a technician would fix it. So I demanded a room change. Finally he agreed. The next room, the bed again was two singles pushed together with no attempt to make them a double. There was no hot water, and very little water pressure, the beds slipped all over the place so essentially I was only sleeping on a single bed. The WiFi was absolutely terrible. Nothing I can say is good about this place.