Palatium Hotel

When we arrived my parents' aircon wasn't working in the room and our shutters in our room wasn't able to close and they quickly upgraded us to deluxe rooms - the rooms were lovely. The undercover parking was nice.

The service at the hotel was not great - toilet paper, coffee not replaced in the rooms. One day our room wasn't even serviced. The breakfast wasn't good - stale bread and couldn't toast it, stale cereal and they ran out of croissants, said they would get more in '5 minutes' but never did even when asked again. They advertised a shuttle service to the station but when asked for it said it wasn't working. It seemed that a lot of the extras they advertise weren't working anymore or not available. They have lovely facilities but nothing is being used, which is a pity e.g. outside area, outside bar. The area the hotel is situated in isn't great, very dirty.