Khách sạn ở Rouen nằm gần Place du Vieux-Marche

Ưu điểm: Location superb for walking around the old town and historic sites. Staff very helpful. Nice shower and comfortable bed

Khuyết điểm: Noisy air con. View from window was across car park looking straight at apartments opposite. Room smaller than expected, no bath and pricey for what it was. Great location

Ưu điểm: The breakfast was lovely had everything you could of wished for - the room was okay they said we had been upgraded but not so sure about that. Stayed in better for a luxury hotel. Really comfortable big bed though. Great location, in walking distance of sites in the old city, parking was good and secure which was important for us. would stay again was comfortable and well located.

Khuyết điểm: Going downstairs to the bathroom - in the night in the dark wasn't great

Ưu điểm: Everything

Khuyết điểm: Lighting was very poor in the rooms and the amount of electrical outlets where is fairly poor also but we made it work

Khuyết điểm: it started with an email from the property couple days before our arrival to say "sorry we couldn't get hold of you on the phone, we are not able to accommodate your booking due to technical error and as a result we can offer either different date or different hotel" although on booking my reservation still appeared as confirmed ! so then we call there, lady on the reception being nice and friendly re routes us to senior manager later in a day, we then offered a subsite hotel which is not of the same calibre - we then expressed our worry and concern about the whole situation. Few hours later we called again, and magically the room was there again, "someone cancelled last minute" ….so this puts you off the wrong side already. We then been charged 450 euros prior to even checking in, upon asking why we were told it is a deposit for room/breakfast etc- but no one had bothered to inform us about it until we asked....

Ưu điểm: We loved this quaint hotel. The location was perfect for visiting the historic Rouen. Staff was very helpful, friendly and attentive to all our needs. I would highly recommend this place.

Ưu điểm: Very clean and comfortable room, fabulous location and lovely setting

Ưu điểm: Perfect location. Beautiful from the outside, like a little castle. The indoor pool is great, you can go there from your room in bath robes. There were a lot of options for breakfast.

Khuyết điểm: It is a little expensive, as the rooms aren't that big or well-maintained (e.g. toilet seat was crooked). It's not what I'm used to from other 5 star hotels.

Ưu điểm: The location is brilliant and central - hotel clean and comfortable and well located for centre of town and all amenities. Some of the staff on reception were brilliant too but not all staff were appropriately service orientated.

Khuyết điểm: The hotel should give much clearer instructions to car drivers given it is in a pedestrianised area in the centre of town. They sent in advance a code for a bollard to get into the pedestrian precinct but they do not give clear instructions on which bollard/access point you should use so was difficult to find the way in - also the code I was given did not work on the bollard I tried to access (perhaps i was at the wrong bollard) and pressing the assistance button gave me a guy who just said I should call the Mercure and get them to sort it out..... Accessing the hotel by car was extremely stressful - I arrived late Saturday night with the town centre full of people out drinking - with no clear instructions and a car sat nav that kept declaring that I was “off road” I was left driving around a pedestrian precinct looking for the hotel which I eventually found. The sign for the parking to the hotel is too late - on the side of the building suggesting you pass the hotel and go round to the right when actually it is in front of the hotel so at the point where you see the sign you should have already turned for the parking. The staff on reception when I arrived was not helpful when I went in and asked for directions to the parking having realised I had driven too far. When I then drove round to the parking it was marked as “complet” with an instruction to drive to another car park (the instruction was written for people who already know which street is which..... this is my first time in Rouen so I do not...). I then got completely lost in the pedestrian precinct and was unable to find the alternative parking and ended up abandoning my car in the middle of the pedestrian precinct and walking back to the hotel and asking for help.

Ưu điểm: Excellent location right by the cathedral complete with secure underground parking. Helpful staff too.

Ưu điểm: The decorating, the lamps, the beds, the breakfast, the silence

Khuyết điểm: The view from the room was a backyard with roofs and chimneys.

Ưu điểm: The location was perfect, right in the heart of the historic center. It was perfect for walking around Rouen. The breakfast was great. The room was spacious and very clean. We appreciated the tea and coffee making facilities. The staff were very welcoming.

Khuyết điểm: We didn't use the hotel car park as the reviews were off-putting and so had to use a city center car park. This was a 10-minute walk away but was easily booked online. It was a shame that we could not get dinner in the hotel as we stayed on a Friday night.

Ưu điểm: Everything was great .

Khuyết điểm: Cant complain about anything

Ưu điểm: Great location, nice staff, good breakfast.

Khuyết điểm: Bathroom cleanliness should be improved!

Ưu điểm: Great Location!

Ưu điểm: location

Ưu điểm: The quality of the food in the restaurant was a very pleasant surprise.

Khuyết điểm: Absence of a fridge in the room.

Khuyết điểm: when we arrived our room was contaminated by a terrible smell of some sort ! After just a small time in the room the Fumes were actually making us feel Sick! We did get a room change but the whole Hotel appeared to be contaminated !

Ưu điểm: Nice variety for breakfast.

Khuyết điểm: It was extremely warm in the room and there was no functional airconditioning. Called down in the middle of the night and was told there was nothing they would do about it. & The double bed was horrible - very narrow & if one of us turned the other was launched out of the bed because it was so springy. Also get a room on the backside of the building, even with the windows closed you still hear all the traffic from the nearby freeway. Barely slept at all in the end & for that price I do expect more from a room.

Ưu điểm: Good staff. Clean bright hotel.

Khuyết điểm: Noisy road

Khuyết điểm: The evening meal menu, on a blackboard was confusing. We asked the waiter to clarify the menu and I ended up paying 9.90 euros for a dessert of one plum and a tiny glass of blancmange! He implied that the buffet was 9.90 euros for both starter and dessert, in fact it was 9.90 for each course.

Ưu điểm: Very clean and food was acceptable.

Khuyết điểm: Location was too far from the main city. To drive to town presents a parking problem.

Ưu điểm: breakfast was ok, but booked a twin room and got a double. not the best of locations

Ưu điểm: Staff were really friendly and very welcoming

Khuyết điểm: Not exactly central but doable.

Ưu điểm: Bed was comfortable and location was good

Khuyết điểm: Reception was understaffed and air conditioning did not work. Asked for English tea and was given green tea, asked again and were given strange black tea

Ưu điểm: On the edge of the city centre, but only 10 minutes walk to the Cathedral. The staff were very helpful and friendly.

Khuyết điểm: nothing comes to mind. all good

Ưu điểm: Receptionist pleasant & helpful after the room we were allocated proved to already be occupied! Embarrassing. Gave us comp bar drink as apology.

Khuyết điểm: Bathroom tatty. Extractor unit fallen out onto cistern. Couldn’t get a c to work.

Ưu điểm: Excellent generous breakfast and friendly helpful staff

Ưu điểm: Warm welcome from Reception staff who also advised re the Metro. Just 3 stops from right outside hotel. Couldn't have been easier to explore city. Bathroom simple but clean. Bed comfortable with topper and fresh cotton sheets. Asked for quiet room, and it was. Breakfast was fresh, varied and plentiful.

Khuyết điểm: No tea/coffee making facility in room, although could have one in the bar, much prefer to relax in privacy after long journey. Bathroom light switch issue, reported to staff.

Ưu điểm: Good breakfast. Comfy bed.

Khuyết điểm: Bit dark. Curtains not opened when we arrived. Shower curtain kept sticking to you.

Ưu điểm: The bed was very comfortable, good shower. Best of all The afternoon reception staff were very polite and informative. Lovely to be greeted by friendly staff.

Khuyết điểm: No kettle in the room

Ưu điểm: The hotel was located about a 20 minute walk from the old town section. There is public transportation outside the front door of the hotel, There is also a shopping mall across the street. On Sundays pretty much everything is closed, tough to find somewhere to eat close to the hotel. Staff were very efficient. Room was clean and comfortable. Breakfast was 10 euros, cereals, yogurt, juice,, coffee, boiled eggs, bread, jams, meats and cheese.

Khuyết điểm: nothing

Ưu điểm: Clean, comfy, easy! Staff were nice, breakfast was really good too!

Ưu điểm: It’s location was close to the centre, had secure parking and friendly staff

Khuyết điểm: We had two two rooms and only found out after we left that one of the rooms wasn’t cleaned properly - however if I had of mentioned it I am sure my family would have been moved.

Ưu điểm: The young man on reception was very very helpful.