Decameron Isleño

The location

The staff haven’t hospitality and the food was not good, bad desserts and not protein good options

nice beach and pool

almost all the staff dont speak english, the service was bad. only the luggage guys speak english and the check out recepetion.. it was unpossible to us to manage this way. the food was very very bad ! and the plates and silverware were dirty. the room had crazy humidity all the time so the floor is very slippery and grease, we stayed at third floor and there is no elevator ! i felt like i paid way to much for this hotel !

Location, by the beach and near the city center. Lots of rooms with pool and beach view

1.Food is not well presented, there are no allergens nor diet restrictions identification and it’s very common to run out of something, like lettuce (really... no lettuce for salad?). Service is very slow, be prepared to ask several waiters for your glass of wine or cup of coffee before actually receiving it.... If you want a meal a little bit more sophisticated, you need to book a “a la carta” restaurant. It’s “free”, but you need to stay in line every morning to book it (annoying) 2. Wifi disconnects ALL the time. Don’t count on it

Fine Location. Bldg. in general nice but not well maintained. The buffet was fine and also the music for entertainment at night. Employees courteous and pleasant.

We were on a third floor and our room faces the pool near the bar and the dining room area. Around the stairway on the first floor there was this unpleasant sewage smell during our stay. We requested from front desk, we didn't have telephone service, the toilet seat was moving from side to side, the shower drain was backing up on every shower we took, the showerhead all rusted and the water coming out smells like rust which sticks to your body. Nobody paid attention to the complains even though we requested it several times. Nothing was done until the day we left.. The cleaning people were opening the door without knocking first.