Hotel 325 Sutter

So after a long travel we were greeted by what can only be described by someone who simply could not be bothered. We decided to pay extra for a twin as the double bed provided was a very small double. We had to pay a lot extra. Then the room we had was very small and hot, no a/c or fan. But the worst thing was that the toilet flooded, it kept over flowing and flooded the bathroom. The receptionist simply didn’t know what to do, she called a plumber instead of changing our room. We had to wait, we was so exhausted after a long travel to then wait for a plumber to come attend before we could sleep. He supposedly fixed it, but no. We had the same problem the next day. So we had to use the communal toilet. No offer of changing our room. So once again we complained and the plumber attended again. He fixed the plumbing but had incorrectly put on the toilet seat and we were unable to open it. So once again we had to use the communal toilet. The customer service here was disgusting and rude. We was promised a partial refund for the inconvenience. But no. I’m applauded and so disappointed. Not even a response from the manager! DO NOT STAY HERE!!

Nothing

Location!

No AC, smells like far too much cleaner, no view, tiny room, bad service. Not even coffee in the room.

The location is really the only reason to spend this kind of money on this place. It is a GREAT location, very close to everything in downtown SF.

It is incredibly sparse. Again, you're paying for location. It is clearly old, and in need of some renovation work. We initially thought it was clean, and I still generally think the towels and sheets were clean, but we opened the closet to hang our clothing in there, and it was full of trash, including a banana peel. It did not inspire confidence that the cleaning staff did not clean out the closet. The staff is variably helpful. We asked to check in a bit early, and they made no effort to allow us this, though they do allow you to store your luggage. It was as though every room would be available right at 3pm and no room would be clean before then. It is very noisy, right on the street and with very little sound-proofing. A review on this site said to bring earplugs. We did and it was incredibly helpful. Would recommend paying for the private bathroom if this is important to you. It was actually a fairly nice bathroom.