Intercontinental Hotels Mark Hopkins San Francisco

One of the staff responsible for delivering bathing materials and toothbrush are very ice and friendly. Bell boys are nice and willing to help.

1. On arrival, the staff at the concierge, Issa, was very rude. He yelled at us while I’m looking for my confirmation letter in my backpack, and forced us to change to a king sized bed room even though we booked two-bed room through booking.com. I held firm and he said he had to ask the manager and then gave up a room unwillingly. This is not Intercontinental service. 2. In the room there’s just one set of bathroom set. I understand that one set might just fit two people. But as courtesy there’s no way to give only one set of them. And it’s barely enough. There’s also no toothbrush provided in the room. We feel sorry for letting the staff coming to our room for those equipment which should be present when checking in.