The Westin St. Francis San Francisco on Union Square

Location was great, very central and busy. Easy to walk or Lyft to sightseeing. The front desk was cordial, and of course the actual hotel itself is quite grand. We didn't eat in the restaurant, but the room service food was good, and the bartenders are excellent. The bar is pretty small though, and gets very crowded on weekends.

We had a few issues with service. A caveat- we stayed over Valentine's Day weekend, so I know they were quite busy. Still, these issues could have been mitigated. Situation #1: Our first night, decided to order a couple of drinks to our room. I decided on a G&T, and my husband on a margarita, both with top-shelf liquor. We called room service and asked for our drinks, naming the types of gin/tequila specifically (reading off of the menu). "We don't have those," we were told. OK... maybe they were out? We tried our second choices (also on the menu- not top shelf, but not well). "We don't have those either." .... We ended up ordering "whatever you do have" and trying not to let it get us down. 2 nights later, I stopped in the bar. Guess what was on the menu and fully stocked behind the bar? Both types of gin I'd tried to order. I suppose they could have gotten a shipment in that weekend, but somehow I doubt it. Situation #2: Our 6-year old kiddo came along for the family weekend, and one night he had an accident in his bed. We'd declined housekeeping that day, but now we desperately needed a change of sheets. My husband called down to housekeeping and explained the situation, and they said they would come up and take care of it. Wonderful! We left the room to do a bit of shopping and dinner. When we came back, the bed was beautifully made. Our son changed into his jammies and got into bed. "Mommy- it's wet." he said. THEY'D TAKEN THE OLD, PEED ON SHEETS AND MADE THE BED BACK UP WITH THEM. I can understand missing a small accident, but our kid had really let loose, and there was a hefty wet spot right in the middle of the bed. To the credit of housekeeping, they sent someone up with new sheets to remake the bed, and that person was great. I'm just a little floored that someone could make a double bed with sheets soaked in urine and not notice.