Dịch vụ và tiện ích
Y tế và an toàn
Những việc nên làm
Hồ bơi và spa
Trợ năng và tính phù hợp
Hợp với gia đình
Đỗ xe và phương tiện giao thông
Đa phương tiện và giải trí
Không gian làm việc
Khuyết điểm:food is not good and very expensive, cleanliness in some areas, not many activities for kids
Khuyết điểm:Terrible terrible terrible service! I stayed for 4 nights and no day or night was good! Always something happening. First we got to the hotel, and they didn't want to let us in through the gate to get checked in because we didn't have a room#..hey! Hello? How am I going to give you a room# if I haven't checked in? Then we got to the restaurant and they say we couldn't sit inside because they were closing but we would still receive the same service outside: and we had to wait. For half an hour for someone who would take our order. Every time we went to the restaurant, the service was so slow. We had to wait even like an hour for a small dish of fruit. Did they went to grow the fruit or what? One time that we ordered. Meat, the meat was bad! It even caused us a stomachache. Also, I asked for this room to be next to my family's room and they said when I was going to check in that I never mentioned that before. Also, we went to eat outside, and they were 5 rooms represented in the car, and they didn't want to let us in. Furthermore, one time I ordered an ice cream, and the girl never brought it; when I asked for it, she said she never got clarification on the flavor, but hey if you were confused you didn't ask for clarification either and decided to ignore it. additionally, we went to the pool one afternoon, and the odor was extremely disgusting!!!! This is nowhere near a 5 star service hotel!! Please look for a different one for your stay if you want to get good service!
Khuyết điểm:- Front desk service was awful and not welcoming. (The entire lobby is quiet and an awkward first experience) - Food - Room service has awkward times - Can't buy basic things anywhere after hours including water! - Breakfast food was ok - Bar at pool makes horrible beverages. We had their margaritas and coconut beverage. - WiFi coverage was bad in room. Fine on balcony.
Nhận phòng/Trả phòng
|Nhận phòng bất kì lúc nào sau 16:00, trả phòng bất kì lúc nào trước 11:00|
|Chính sách huỷ đặt/trả trước sẽ khác nhau tuỳ loại phòng và nhà cung cấp.|
Zuana Beach Resort nằm tại Carrera 2a No.6-80, cách trung tâm Santa Marta 11 km. El Rodadero Aquatic Park là thắng cảnh gần nhất so với Zuana Beach Resort.
Giờ nhận phòng là 16:00 và giờ trả phòng là 11:00 tại Zuana Beach Resort.
Có, Zuana Beach Resort có đường truyền Wi-Fi miễn phí.
Có, Zuana Beach Resort có bãi đỗ xe miễn phí.
Không, Zuana Beach Resort không có dịch vụ đưa đón sân bay miễn phí.
Zuana Beach Resort cách Santa Marta Simon Bolivar một quãng 2,5 km. Zuana Beach Resort cách Barranquilla E Cortissoz một quãng 66,8 km.
Không, Zuana Beach Resort không có hồ bơi trong khuôn viên.