Hotel Shangri La Santa Monica

I loved the location, the Art Deco design and the amenities: coffee, free bottled water and fast reliable room service.

The broken elevator!!!! It was such a hassle lining up with the penthouse bar visitors!!!!

Location was good and close to amenities. Staff was friendly except once upon returning they were a little brusque in asking if we were visitors or staying.

Shower over bath has potential for accidents. The tub is so high that it was difficult to get in. It was even hard to open windows for ventilation as well as turn on the water for our shower. Exiting the shower wet also posed problem to slip and fall. The sink faucets turn on very strongly. Once you’re dressed to head out, rinsing your hands meant splashing onto your clothes. It was not a good set up at all. Also noise from ocean avenue was sporadic and kept us awake parts of the night. On Saturday they tested the siren-like fire alarm and didn’t warn anyone. We were awoken twice from a nap. When I called down to the reception to inquire she said she was just putting up signs (after the fact)! Having known the schedule the hotel should’ve warned all their guests upon arrival and reminded them again. None of that was done to our knowledge. We’ve worked alongside hospitality industry for decades and this isn’t the way to present a hotel that costs $400/ night.

Staff was friendly

Old and worn paint exterior and interior, room not wholly clean, rooms very cramped