Mesón de Santa Rosa Luxury Hotel

Upon our arrival we were taken to a dark room at the very back of the property. The room had for pieces of furniture, a bed, a small desk, a large mismatched chair and 1 nightstand. No reading lamps, no nightstand on one end. Lighting in a 14 foot ceiling room had hanging lamps that were insuficiente for the size of the room. The bathroom had a sewer stench that lasted unlit we turned on the fan for two hours. The TV did not work. After 3 request to fix the TV it was finally fixed. The telephone in the room did not work and when we asked about fixing the phone we were told no telephones in the hotel were functioning. This morning at 10am a load speaker at discotheque levels statutes blasting music and because the phone didn’t work my husband had to get out of bed and walk to the lobby to get the music turned off. You can’t beat the location

See above. For our negative experience

The hotel doesn't have customer service at all. None is in charge of anything. The pool doesn't work, the room is extremely noisy during the night.

The hotel doesn't have customer service at all. None is in charge of anything. The pool doesn't work, the room is extremely noisy during the night.

It too time to get room booked via Booking (hotel was not informed regarding what I have booked hence disappointment) and finally noise from local disco was not what our small baby liked. Obviously after midnight was quite.