Kurfal Otel - Special Class

Manageress was extremely helpful and strived to make our stay as pleasant as possible (she is a star), despite other staff not being able to meet even average levels of service (regardless of partial language barrier). Range of organic food was excellent and tatsy, even when served as a bufffet. Entertainment was enjoyable. Trips available, arranged by hotel.

Room was only serviced/cleaned once on a 4 night stay, despite checking after the first day of being missed. No pricelist available for extras such as soft drinks and alcoholic drinks and staff gave different prices when asked which changed when receiving the bill. Had to be served coffee 3 times before it arrived hot. Penthouse room as described did not meet our expectations. Lack of information about things to do in the local area.

The staff were friendly and helpful, despite limited english being spoken.Special mention must be made of Cigdem, who went out of her way to be helpful, and was always checking if there was anything we needed.The hotel is right across from the beach, and only a couple of minutes walk from the shopping area.It arranges various free activities for its residents. We particularly enjoyed the boat trip, and the evening music around a fire in the garden.This is a "typical traditional" type of charming turkish hotel, and has a lovely atmosphere.The pool area and gardens are well looked after, with lots of places to sit. We were pleased to find towels available to use by the pool. We were made to feel welcomed and valued guests

There was a lack of cupboards,shelves and drawers, so any clothes which could not be hung up had to be put on the floor of the wardrobe. The kitchens seemed slow in replenishing the buffet at both breakfast & dinner, with a lack of consistency, in particular, of the hot food available. It was almost a case of first come, first served.