Tivoli Palácio de Seteais Sintra Hotel

Location was great, the hotel is beautiful. Music at hotel fit the scenario.

I always stay in 5 plus star hotels so i am quite disappointed. 1- I find it hard to believe that a 5 star hotel will have heating problems, we had to get an electric heater for our +/- 400 Eur night room- This is totally unacceptable. especially when you have a toddler in the room and we have to have the extra work of managing that the kid doesn't burn himself as kids move around. My toddler son got a cold as the heating stopped working at night. We come to a 5 start hotel to relax and for nothing else. 2- The phone in our room didn't have the numbers of reception or any service apart from the spa booked into them. I called spa to transfer me to reception - told them about the problem - but the issue was never fixed. - also not a 5 star hotel service. 3- At check out - and this can be verified by checking the camera at the entrance- that in heavy rain, no staff will help a pregnant woman and her family get their things in the taxi on the way out- not even an umbrella was handed as we carried our luggag. The woman at the front desk had no initiative what so ever. This is not a 5 star service. not even a 4 star service- Totally unacceptable. Again check your camera recordings for this Sunday 17 November 2019 around 09:00-11:00 in the morning to verify. 4- 5 star hotel that uses safety pin to hold curtains in the rooms. - This is just first of all unsafe especially with children and unpractical for adults that like our room dimmer in the morning. Over all you have a nice building but let there is still a lot of work to be done - i am very disappointed. I would like to highlight that a very young man named Andre was trying to help us at his level to get things fixed the best way he could - I recommend the hotel management to give value to hard working employees like him who i am sure will have fixed our issued completely if he was higher ranked. - Thank you Andre.

the setting in the hills was very pleasant

shower was slow to drain and flooded the floor,children running about at 11.30pm

Fantastic Location

Food was not up to the standard of the hotel