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Place was filthy. Dirt all over the carpet at entry, in elevator, and hallway carpet. Breakfast area was dirty and coffee was cold.Stains on bed cover and pillows had drool stains. Quite nasty.
Room and linengs were not clean. Rude staff. Wanted to charge me 100 for 1 hour late check out. Entered the room while my wife was dressing up
Customer Service Lacking
The breakfast attendant was extremely attentive and worked hard to ensure guests had what they needed.
There were many little things regarding the cleanliness of the facility that were deteriorated since my last stay at this property. For example, the hallways were in need of vacuuming (badly), carpets in the stairwells desperately needed cleaning, and the pool area was also in need of a deep clean. The worst for me, however, was the poor response to a maintenance request. During our stay, the toilet seat lid broke - one side was no longer fastened to the seat and it slid all over if you tried to sit on it. I wrote up a maintenance ticket (which was located in the room) and brought it down to the desk clerk. I both wrote and said that we could not use the toilet and that it needed repaired ASAP. The clerk took the ticket and said OK. That was approximately 1:00p. We then left the hotel and returned at approximately 9:30p, which is when we discovered that the toilet had not been fixed. I went down to the front desk and told the clerk (same one that I left the maintenance ticket with), and she stated, “he must not have had time to get to it.” That was it - no apology, no offer of an alternative, nothing. Having managed limited service hotels before, I was now pretty angry about the customer service on display here. I told the clerk we couldn’t use the toilet and I didn’t want to spend the night in a room without a toilet I could use. She then said she could move us to a different room down the hall. I said fine - I wasn’t thrilled about changing rooms at almost 10:00p at night, but I wanted a toilet that wasn’t broken. As the clerk is preparing the keys for the new room, she says, “And you’ll need to bring down the old keys when you’re done changing rooms.” That was ridiculous and pointless because thete was no way they would turn that room over for another guest - I could have left the keys in the room and perhaps called down to say we were done. But no, she told me I had to bring them down AFTER I finished changing rooms, taking more of my time at the end of very long day. I went from angry to irate and silently seethed. The next day, when I knew I would be calm, I expressed my dissatisfaction to a new clerk at the front desk - just so they knew how I would expect that situation to be handled differently. This clerk did offer an apology for the inconvenience (something I did NOT receive the day before), but then she also mentioned that there was no maintenance person working on Saturday - he was there Sunday, but not Saturday. This cemented my opinion about the clerk who handled the maintenance ticket and the room change. If she knew there was no Maintenance person there, she should have said so and offered to change rooms then. I would have been much less irritated doing that at 1:00p than at 10:00p. I appreciate that the checkout clerk listened and empathized. Ultimately, however, I paid full price for my entire stay and I have little faith that the customer service issues will be addressed. We will not be back.
Good value, family friendly
Price was very reasonable. Room was clean, fridge and microwave were an added bonus. The desk staff was very friendly and welcoming. There were some hot breakfast items, which was a nice change.
Pool area was overwhelmingly hot and humid (at night); coupled with the heavy chlorine smell it was difficult to breathe. Upstairs visitors were very easy to hear through the floor; it sounded like they were doing gymnastics.
Check in was too slow.
Great value for the price
The rooms were clean and well appointed. Staff friendly. The breakfast was very good and plentiful. Good variety of dishes. Good restaurants' in the area.
I would never stay there again
The location of the hotel was perfect, right off the highway, overall pretty clean hotel, thats it, nothing else good about this hotel in my opinon.
The beds were SUPER UNCOMFORTABLE, 2 full size beds in a room with 2 adults and 1 child. Could barely sleep, there are no dressers, at least not in the room i was in to put away your clothes you have to live out your luggage while staying their. Rude staff. Several youth sports teams were staying at the hotel, EXPECT noise and a bigger mess than usual. Sausage tasted like cardboard, breakfast lady was rude. Never again, not me!!!!
Good Value for the Money
The hotel was conveniently located outside Springfield. Cracker Barrel is right next door and within walking distance. A gas station is right across the highway from the hotel. We had no complaints.
Staff was friendly and accommodating. Lots of restaurants, etc. in the area to choose from. Right off of I55 - convenient if you're traveling that way.
The room was filthy! Dirty, used coffee straw was left on the bed. It had not been vacuumed and coins were left on the floor, presumably from previous guests. Holes in sheets. If traveling on I72, it is way out of the way.
The beds were extremely spacious and comfortable! The continental breakfast was decent with a nice variety of items. The staff was very friendly, perfesional and helpful. Overall very clean.
Breakfast ended at 9 am. Doesn't give much room to sleep in on vacation. The indoor pool was advertised as heated but was freezing. The whirlpool could have been warmer as well.
Great place to stay
The hotel was clean with friendly staff. The pool and pool area were both clean. The breakfast was nice - not just a choice of muffin or cold cereal - they had eggs, biscuits and gravy, sausage, waffles to choose from as well. It was easy to find - right off the interstate.
There really wasn't anything we didn't like.
Clean, neat, and comfortable
Baymont by Wyndham Springfield ở Springfield, tại khu vực lịch sử cách Bảo tàng và Thư viện Tổng thống Abraham Lincoln và Đại học Illinois Springfield 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh. Có kế hoạch tổ chức sự kiện tại Springfield? khách sạn này có khu vực tổ chức rộng 37 mét vuông, bao gồm trung tâm hội nghị và phòng họp. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
dựa trên 955 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Những khách du lịch mà có mục đặt chỗ trực tiếp mới thực hiện hoặc đã thực hiện cho thời gian lưu trú tại Baymont by Wyndham Springfield cho đến ngày 31 tháng Năm 2020 sẽ được huỷ hoặc thay đổi mà không bị phí phạt nào trong khoảng thời gian tối đa 24 giờ trước lúc tới nơi. Để biết thêm thông tin, truy cập trang Thông cáo của Wyndham Group đối với tình hình COVID-19.
Baymont by Wyndham Springfield nằm tại 5871 South 6th Street, cách trung tâm Springfield 9,5 km. Dana-Thomas House là thắng cảnh gần nhất so với Baymont by Wyndham Springfield.
Giờ nhận phòng là 15:00 và giờ trả phòng là 11:00 tại Baymont by Wyndham Springfield.
Có, Baymont by Wyndham Springfield có đường truyền Wi-Fi miễn phí.
Có, Baymont by Wyndham Springfield có bãi đỗ xe miễn phí.
Không, Baymont by Wyndham Springfield không có dịch vụ đưa đón sân bay miễn phí.
Baymont by Wyndham Springfield cách Springfield Capital một quãng 14,6 km. Baymont by Wyndham Springfield cách Decatur Arpt một quãng 67,4 km.
Có, Baymont by Wyndham Springfield là khách sạn phù hợp với thú nuôi.
Có, Baymont by Wyndham Springfield có hồ bơi trong khuôn viên.
Baymont by Wyndham Springfield đã thực hiện những biện pháp sau:
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