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Comfortable Location with a Dirty Surprise
The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.
In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.
Nice, easy location
nice place, good staff
hot water didn't work, couldnt have a proper shower
Worst experience ever
Location was in the city near the heart of town
I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.
Tọa lạc tại trung tâm Gold Coast, voco Gold Coast, an IHG Hotel cách Đài quan sát SkyPoint vài bước và cách Bãi biển Surfers Paradise 10 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
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Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
voco - Gold Coast, an IHG Hotel nằm tại 31 Hamilton Avenue, cách trung tâm Surfers Paradise 0,4 km. Q1 Building là thắng cảnh gần nhất so với voco - Gold Coast, an IHG Hotel.
Giờ nhận phòng là 14:00 và giờ trả phòng là 10:00 tại voco - Gold Coast, an IHG Hotel.
Có, voco - Gold Coast, an IHG Hotel có đường truyền Wi-Fi miễn phí.
Không, voco - Gold Coast, an IHG Hotel không có bãi đỗ xe miễn phí.
Không, voco - Gold Coast, an IHG Hotel không có dịch vụ đưa đón sân bay miễn phí.
voco - Gold Coast, an IHG Hotel cách Coolangatta Gold Coast một quãng 19,1 km. voco - Gold Coast, an IHG Hotel cách Brisbane một quãng 74,4 km.
Không, thú nuôi không được phép tại voco - Gold Coast, an IHG Hotel.
Có, voco - Gold Coast, an IHG Hotel có hồ bơi trong khuôn viên.
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