Chez Mimosa Boutique Hotel

The foot spa every evening and the really efficient and free laundry service are truly remarkable.

We booked a taxi from the airport through the hotel, and this taxi took us to another hotel, which is on a shady side-street which scared us. Turns out it was meant to be a "surprise" and an "upgrade" for us at their "new" hotel which has an elevator! Honestly, the elevator was probably the only difference and we couldn't care less about an elevator. You can't move us to a lesser hotel and then call it an upgrade! We would understand if you were to move us into a bigger room in the other hotel, but not even that! We had a tour booked early in the morning and hotel said breakfast starts at 7, but when we showed up at 7, they were still laying out the tables and we had to wait until 7:20 before we could start breakfast. Your guests' time is valuable - get it? You are not supposed wear shoes inside the hotel, which is pretty weird for a hotel. We understand and respect tradition, but the floors were nowhere near clean, so we hated every time we had walk barefooted on those dirty floors. They say you get a free 2-for-1 welcome cocktail and it's happy hour everyday for 2 hours. Apparently these two things are mutually exclusive, i.e. there is no happy hour - you only get a one-off 2-for-1 cocktail. Furthermore the bar didn't have any cash, so they sent us back down to reception with a hand-written note to get our change, and then they had a misunderstanding between the bar and the reception, so they argued for a while and we tried to explain what the total was and how much money we had given and how much change we were due. This shouldn't be that difficult. The staff at this hotel needs serious replacement, as we don't think training will be sufficient.