Grand Hyatt Tampa Bay

Always a warm greeting from Fabrizio on the Front reception. Bell staff member Alan was very helpful and obliging. Great Nature walk trail. The Reception manager went the extra mile to be accommodating and resolve my concerns.

On arrival from the airport with 2 heavy suitcases there was no Bell staff to help with my heavy cases. Some reluctant member of staff opened the door for me. My first day in my room on the 12 th floor a water leak from above had been dripping from the night before. Bedclothes and nightwear which l had been wearing was wet through. Reception changed my room and offered me a complimentary benefit. Thirdly the available shuttle to International Plaza failed to pick me up at the allotted time.? Instructions for Pickup were not communicated clearly

The hotel is an excellent standard with very easy and convenient parking facilities. The food I had both for room service dinner and breakfast was really good and the staff were amazing. I used the gym in the morning before I left too, the range of equipment was very good. Finally the Balmain hotel toiletries were gorgeous and smelled amazing.

I think that whoever services my room hadn't quite finished. There were quite a few things missing from my room like glasses and bottle openers etc. plus a used glass has been left outside my door. Also no lights has been left on so when I arrived I was scrabbling around in the dark trying to find a light switch. Finally, I would definitely not pay for a bay view again, it was totally not worth it.