Thanh Đảo Nhà nghỉ

Ưu điểm: After I spoke to management about some issues I found on a previous visit, they addreessed them and then gave me a level of service I've rarley experienced in a Hotel Chain anywhere. Yvette (Custkmer Relations Mgr) was awesome and turned a frown into a serious smile with her attention to detail. Thanks for listening and seriously caring! I'll be back!

Ưu điểm: Friendly staff

Khuyết điểm: Location was a bit far to get to without a car and there wasn’t a shuttle bus. Also not much to do nearby

Ưu điểm: The hotel is generally clean and new looking, although seriously overpriced for what you get.

Khuyết điểm: We went in summer and there isnt really any air-conditioning in the rooms so everyone had real trouble sleeping (there is a thermostat but it doesn't really do anything). The pool is not free to use as they make you buy a rmb60 swimming cap to go in.

Ưu điểm: Environment is superb. Breakfast menu choices aimed at Mainlanders, not foreigners. Food refilled was slow. An emploee was sweeping floor while patrons are dining. No butter knife at bread counter.

Khuyết điểm: Very disappointed especially I stayed at another hotel the day before and compared the two breakfasts. The side of the sink is not big enough to leave like clothing on the counter. Hand towels.

Khuyết điểm: In general a nice hotel, with nice rooms. The Servicelevel, especially at the breakfast restaurant was a disaster and very noisy experience. The first morning it was difficult to find a clean table, as staff has not cleaned after previous guests. But it helped with a kind reminder to the staff. Every day something was missing, two day in a row I asked to fill up the servings of bacon, the next day there was no spoons.. coffee machines is not filled up with beans (and empty out old beans) And for some reason the management has decided that all guests has to listen to loud terrible music in the morning - fantastic when you arrive with jet-lag.. The lounge the servings areas har not filled up when empty, meaning if you are late or many people- there is not much food and drinks. One evening only yesterday’s newspaper was in the lounge, so I asked after today’s paper.. do you what today’s newspaper was the responses... but anyway I got it. But in general the Servicelevel should be increased and English amongst staff does hardly exist.. Have a nice stay

Ưu điểm: Very kindly staff in the reception, rhey speak good english, and they are very friendly, and with the will to help in an ything we need. Room was double size, warm, internet wifi 100% inside the room, very clean... all 5 stars.

Khuyết điểm: My negative goes to the breakfast and the dinner. Not too much variety of food, and the food is made for Chinese People mostly. Foreigners with poor choice. I think they must improve in this point, as Sheraton is a International hotel, and must revise this issue. Anyway atround is splendid restaurants.

Ưu điểm: Not much. The view out the window is beautiful.

Khuyết điểm: It is unbelievable just how poor the service is at this hotel. The breakfast staff and the daytime lounge staff were both horrendous. The food was horrible. They need serious training and should take the Sheraton name off the building during this process to prevent damaging the brand. They need help.

Ưu điểm: Very spacious

Khuyết điểm: Housekeeping wasn’t good on the last day

Ưu điểm: Good staff, but a few spoke English. Excellent swimming pool.

Khuyết điểm: The air conditioner only operated in the hot, with minimum room temperature at 26°C.

Ưu điểm: Room quite big, staff very friendly and helpful. Good breakfast

Khuyết điểm: On the bed there was a dust (just saw it in the morning when I woke up). Around the hotel there’s not so much in the evening so the bar should be better but it’s very low quality

Ưu điểm: Comfortable stay and gym

Khuyết điểm: No recreation.