Grand Kempinski Hotel Shanghai

Good location

All is ok...

The location of the hotel could not be more perfect! I walked to the incredible mega skyscraper, the Shanghai Tower, the iconic Shanghai World Financial Centre, the unmistakeable Jin Mao Tower and of course, the one and only Oriental Pearl TV Tower. All on your doorstep. All these observation decks, though in close proximity, are worth visiting! The hop-on/hop-off bus companies all have stops nearly, the Super Brand Mall is just down the street. I had a spectacular view of the Huangpu River and it was truly breath taking. The floor to ceiling glass wall makes it possible to observe the nightly display of lights from everywhere in the room. The room was spacious, ultramodern yet warm, with a stunning bathroom that had both a shower and a huge bath. The towels and bedding was of a superior quality and the bed was perfect! I asked for a firmer pillow and got one immediately, with someone following up on whether I was happy. It is worth getting a room with access to the Executive Lounge on the 28th floor. Not only are the views spectacular, but breakfast, lunch, afternoon tea, happy hour and dinner exceeded my expectations (I did not do all on the same day). I had forgotten an important medication and I do think the person who assisted me could have been more helpful. The rest of the staff were great! The pool and spa also get 5 stars! A visit to the pool is a must! I travel extensively and this was one of my best experiences!

The hotel lobby can become very full - to the point of it being overwhelming. You also had to queue for a while to see one of the guest relations persons.

Everything! The staff and the level of service was excellent. I must particularly mention Jocelyn at the executive lounge who was extremely helpful and caring. The executive lounge access is also definitely value for money. The reception staff were also kind enough to extend our checkout by an hour on request.

Location was fabulous and the pool floor was spectacular.

Only thought the tea in the lobby lounge was too expensive.

Breakfast

I wish I engaged the breakfast buffet option when I booked with you.