Shanghai Fish Inn Bund

The location and the room size

To whom it may concern, I wanted to inform you of the poor experience we have had and continue to have at Shanghai Fish Inn Bund. From our arrival on September 24 at 3am up until now there have been several problems. I have attached photos for reference. When we arrived the receptionist was sitting in the lobby sofas with a friend drinking and smoking. There were two large empty beer bottles with burnt out cigarette buds at the bottom and a bottle of liquor. The receptionist was noticeably intoxicated. He was unable to properly form sentences and had a very difficult time checking us in. He tried several times and was barely able to use the computer. He gave us the room key and told us our room number but never told us where the room was or how to get to the room. He did not offer to walk us to our room or assist us with our luggage. Later that day we found moldy pieces of plastic, a drill bit, and a rusty screw I’m the shower floor. There was also several piles of construction dust throughout the room. The room smells of humidity and mold. Today when we came back to our room at 4pm the room key did not function. He had to go to reception and get the key fixed. It is very disappointing that we have experienced such poor customer service, lack of cleanliness, and poor organization. It is unbelievable that every day we have encountered a problem. Please refer to all attached photos.