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Need more elevators. Took one elevator off line for PM during the busy check-in/check-out time. Not very smart.
More elevators. They took one of the elevators off line for PM during check-in/check-out. Not very smart.
Room and bed extremely comfy , breakfast buffet with lots of choice and egg station to your liking. Staff knowledgeable and friendly.
Probably the best hotel you're going to get at this price in Tokyo
It's smart, comfortable, and well designed. Everything you need without having to stay at either a super-luxe hotel, or a grimy budget place. The location is great. It's 10 mins from a few different stations, but right by Shinjuku which has better access to other parts of Tokyo than staying where most 'tourist' hotels are (out near Asakusa). The rooms are not big... but they are big for Tokyo.
A LOT of tour groups use this hotel, making it feel very crowded at time (though the rooms are quiet!)
Great view and helpful staff. Restaurant was intermittently and unexpectedly closed, and the bar/lounge was depressingly lifeless.
Location amongst love hotels, gentlemen's clubs and prostitutes lends a certain downmarket feel to the neighborhood, though it's not at all uncomfortable, let alone dangerous. Room was worn and gloomy, with dingy colors. We paid a higher price for a room on the 16th floor, which had a fantastic view, but cost nearly as much as the Intercontinental Strings in Shinagawa where we had stayed for business and which was truly excellent.
great location, close to everything. the staffs are super helpful.
the hotel is perfectly fine, but the location is rather close to the red light district. but they are very discreet. My husband and i feel very safe and comfortable to walk around.
I asked if they could help me make a reservation at a restaurant and was told that they couldn't help me once I had checked out. They said if I had asked seconds earlier, they would have helped me. Bad service.
One of the female receptionist is unprofessional. After the room make up they forgot to put a teaspoon. When I informed her she told me that I should present to the front desk to ask for it! And she claims that they have rules (in disrespectful way). It is just a simple order (teaspoon)! I couldn’t understand what kind of rules that prevent them to bring a teaspoon! Totally unacceptable.
Small but cozy room. Perfect location.
Small and really not that good
Price was slightly below the competition, but in retrospect, I would've gladly paid more for a much better stay. Close to 7-11 and some fun areas in Shinjuky.
I've traveled to Tokyo for 3 straight years. This hotel is the worst by far. Even though it's advertised as a 4-star hotel, it is NOT a 4-star hotel. Here's what I think: Very small room, even for Tokyo standard. There were a few groups of rowdy tourists, and I can tell that the concierge was exhausted by them, and was not very friendly when she was helping me out. Even though it's in Shinjuku, location is not that good. It's right next to a bunch of love hotels and far from the main Shinjuku station. Overall, a big disappointment for me.
Good location, small space could be better used
Good location in Shinjuku within walking distance of major shops, restaurants and public transportation. Hotel looks new and has nice lobby, breakfast area, and rooftop lounge. Bed was very comfy.
Room is tiny but not a complete surprise in Tokyo. However, there were several small things that could have been done to make the space more useful such as more clothes hangers, a shelf over clothing rod, and towel hooks in the bath to name a few.
Tọa lạc tại Shinjuku, Tokyo, Shinjuku Granbell Hotel cách Bảo tàng Samurai 4 phút đi bộ và cách Cửa hàng bách hóa Isetan Shinjuku 9 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô, quầy tiếp tân phục vụ 24 giờ/ngày và dịch vụ trông giữ/bảo quản hành lý.
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