Brighton Grand Hotel Pattaya

We'll designed modern hotel. Good pool.

Disproportionate charge for supposed cleaning of two inexpensive hand towels used to clean up after one of group suffered food poisoning. 1000 baht fine levied via written fax. To my astonishment and contrary to all common sense and infection control guidelines, the towels were left in a plastic bag in the room with no indication as to this fact. I wrote to the hotel manager and received no reply or apology. The bathroom and hotel room were inadequately cleaned on several occasions or towel robe count wrong. Pot of tea delivered without a lid and single cup for two customers. Bell boys failed to carry luggage as they assembled chatting outside. Smoking area immediately outside entrance to hotel. Deplorable for health conscious non smokers. Overall, I might expect this level of service in a three star hotel, not a supposed five star. The occupancy rate was low and I would expect will fail to improve if standards are not improved.