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Service from Renzo was excellent.
Very disappointing customer service from the management, reception, and restaurant staff (with the exception of Renzo, who was excellent). As is normal, I had some simple requests and some questions, but I was treated as if my requests were very strange and that it was very inconvenient for them. I also wrote to the hotel management and spa for a separate issue and got no reply. I don't expect a hotel to be able to grant every request, but I expect to be treated politely and as a guest, and I expect to receive an answer when I write an email as a guest.
Good location, friendly staff, close to, restaurants, supermarket and tourist shops.
Parking was sparse.
Kind personnel who was waiting for our arrival till late hour to prepare us a dinner. Food was very tasty. The rooms are comfortable, very nice outdoors. I'd recommend this hotel to stay in a beautiful Pyrenees.
Good, well equiped room. Comfortable.
good rooms and beds, clean bathroom, OK installations, friendly staff
bad management of room heating, too high at night and none during the day, without possibility of regulating it. Improvable breakfast (no variation, few options).
No help to transport luggage to and from room.No help to find a taxi.No room service at all during the day until 8:00 pm. If you get sick as I did you stay all day with no food.or drinks.Nobody could help me to buy something outside.
The size of the rooms, the comfort, the spa area and the breakfasts.
Too hot in the corridors!
Good location and superb breakfast choice.
Pool too hot and the brochure picture makes it appear bigger than it is.
Staff knew me. I had ordered wine one night and could not recall the name the next night but the staff knew and sent it up to my room for me.
front desk staff were extremely helpful with dinner reservations/recommendations!!
the fee (10 euros per person) to use the pool and sauna was exhorbitant. There should only have been a fee for massage services, not core swimming pool access and/or access to the sauna, locker rooms etc.
Friendly, helpful and accomodating staff.
The hotel was very nice, attentive to our needs and excellent value for money
The spa opened after 1700 and you had to pay extra (but I suppose this helpsed to keep the room price down)
Hotel Acevi Val d'Aran ở Vielha e Mijaran, gần các xe cáp lên đường trượt tuyết, cách Nhà thờ Saint Miqueu và Bảo tàng Thung lũng Aran 10 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, quầy tiếp tân phục vụ 24 giờ/ngày và nhân viên thông thạo nhiều ngôn ngữ.
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