New Wave Vung Tau

The circle rooms were an interesting concept and worth a try if you haven't done anything like that before.

Every time you shower the bathroom was flooded for a while and everything in there got wet, you also have to completely climb over your bed to get to the bathroom. There was some construction going on close to us on the hotel grounds, and they started making noise at 6am.

Location good near beach

I paid upfront in cash but still had my credit card charged for the same amount. Not happy

The location was good and the pool was clean. There is a pond and trees. The hotel itself blocks outside noise from construction, traffic, and a really noisy bar next door, so that's good, but it's definitely not worth the price or the effort it took to try (and fail) to correct an improper charge on my card by the staff.

The staff charged me for a pay on arrival room the day before I checked in. I specifically spent more on this option because I booked the room for a friend, so she could pay for the room when she checked in at a different time than me. I called the staff right away when I saw the charge, and they hung up. I called them again the next morning, and the same thing happened, they hung up. I notified booking.com who wasn't able to reach them either. When I arrived they said they couldn't refund the card that was improperly charged, despite the policy clearly stating it was pay on arrival and booking.com trying to tell them about their mistake. I asked if they could refund the room, and they said they could only do it on Monday, after I paid again and without issuing me a real receipt, and the process would take 30 days. The staff can't handle the logistics of working through a booking service, and certainly couldn't manage an issue with my card. The price for the room was too high for the size, the staff was incompetent, they ruined the payment methods and didn't apologize, and overall this was a colossal disappointment. The pool doesn't have a view of the ocean, so it's also kind of pointless, even though it's clean. I'd highly recommend another hotel in the area, which is probably cheaper and definitely has better bathrooms and more spacious rooms.

Some of the staff were very helpful and friendly.

Food quality - Menu primarily Vietnamese, no western breakfast elements offered, staff in restaurant were sub standard. Huge night club at hotel entrance, very loud music till 1am each night, no sleep. Sauna and spa not operating.