Ibis Warszawa Reduta

personnel definitely needs to improve their English. unfortunately many times their responds were very rude but I guess it was due to language inadequacy . I booked 2 rooms for 618 € and paid 638€ upon check in! Not a big difference one might say but definitely a difference, which if I was aware of earlier I might have chosen differently. I have been in the city many times and stayed in different hotels but it was my first time that a place made me feel so unwelcome . I ordered a coffee and before the cup landed on the table my card was charged. Not very friendly attitude - guests want to feel like welcome ! In addition my bed was made every day but only the duvet was stressed, the sheets underneath was not stressed, not changed during my 7 days stay. Definitely needs improvement …..same cause the chain is putting a lot of effort in other hotels in the city .

Hotel is very far from metro station not easy to reach to city center and old town. Stuff are not helpful specially receptionists pretend that they don't understand English when they dnt want to help hotel guests. i missed my tour even du I informed them in advanc to book a taxi for me... i dnt recommend it at all.