The Ritz Village Hotel - Adults Only

We liked the location and availability of parking spaces. We felt in good hands, the staff always greeted us and was friendly. There was a lot of information about activities on the island and in the direct vicinity to the hotel. The small kitchen in the room was also great, so you could quickly prepare a fruit salad and refrigerate your drinks in the fridge. The area of the hotel really looks like a small village, especially in the evening we liked the many fairy lights. The history of the hotel is also very interesting.

Unfortunately our room door (1105) was repeatedly not properly locked after cleaning. The door was leaned or not fallen into the lock and could have been entered by anyone without a key card. After the second incident I reported this problem to the cleaning staff, who assured me that they would now pay particular attention to it. Unfortunately the next day the door was not closed properly again. Then I put a note in the room with the request to close the door correctly after cleaning, unfortunately this did not help either. The door wasn't closed properly almost every day. We carried all our valuables in the rental car then, which was very annoying. In addition, from time to time there were cleaning residues on the toilet seat. I reported this to the reception and shortly afterwards a cleaning lady came to me in the room. She almost saw it as an insult that I reported it and tried to explain to me that it was simply the colour of the toilet seat. After I had briefly discussed it with her, I simply removed the residue myself. Which, by the way, simply worked with toilet paper and water. The reception staff was always very understanding and helpful, the cleaning staff had long discussions in both cases and I had the feeling that I was not taken seriously. It was never my intention to blame someone personally, but to draw attention to a problem. Mistakes can happen, that's not so bad, but they should be corrected after repeated feedback. Unfortunately, these experiences had a negative influence on our stay. Despite this negative experiences we would book again in the Ritz Village.

Staff was amazing Very helpful.........great location to the town of Willemstad a short walk 5-7 mins.....lots of shops and very nice waterfront

Fridge freezer sooo full of frost in need of defrost ...($2:50 USD for ice) Safe didn’t work....said they would look at it at an arranged time but as in Caribbean stardard. ........waited 2 hours for it to be fixed......did not come to fix........not wasting our day wanted to go out an see island Dead bold on front door didn’t work It if you can overlook these problems we had a good time at the pool in the evenings.