Labranda Les Dunes D'or

One lady at the reception was nice and the hotel garden is nice that’s all.

When we arrive to our room the bed sheets was dirty and not ironed and also the pillows was smelling from greasy hair, it was seems like hasn’t been changed after previous guests... when we wanted to take shower there was 4 towels (2 smaller 2 bigger) All of them had dirty marks on them! Also there was no shampoo neither shower gel only soap... I am very disappointed, compared to a 4* hotel this is unacceptable and also was expensive, and we didn’t even get a clean room. The telephone was not working. This is a big hotel and our room was on the third floor. There is no elevator in this hotel which is also strange and I think is very bad as they have 400 rooms and they have more hotels worldwide so I don’t understand how they do not have money to put an elevator. Also if you want internet in your room you have to pay €2/day/device! This is also ridiculous I think as even a non star apartment has usually internet! When I have been complained at the reception about the dirty, they have changed our bed sheets and the towels, however they just gave us shower gel and they told us that we can but shampoo to ourselves at one of the hotel’s shop.... the next day they have changed our room for first floor, they said to us after breakfast go to the reception and they give as another room. So we went to the reception, and the lady said after 1 hour they will make a room ready to us, and she will send someone to help us with our suitcases to take it from the current room to the new room. After waited 1,5 hours nobody came, telephone still didn’t work, so I went back again to the reception and ask what’s going on. Than one man came with us to carry our suitcase and show us the new room. For these mistakes the hotel manager promised us shampoo, shower gel and a fruit bowl for apology. Of course when we arrived to the new room there was nothing from these promises. So again I went back to the reception and talked to the manager.

Nothing

Everything

Location and view

Good and drinks were disgusting, room was dirty no sheets on the bed waited 3 hours ,, staff were not helpful