Albufeira Sol Hotel & Spa

Shuttle bus into old town every hour

I stayed in the albufeira hotel sol and spa last week with my partner for 9 nights and was really looking forward to our stay . The overall customer service in the hotel was very poor, some of the reception staff would only nod when asked anything especially a lady member who I though was very rude . While staying we asked her about different transport or activities locally where to access them via transport and she was most unhelpful and would give us very downgrading look as if we weren’t paying guests . Our second or third day we had our room cleaned and got a phone call to our room just as we arrived back from a day trip from this particular lady to come to reception as the manager wanted to speak to us . In front of everyone 3 of our towels which had make up or tan on them were placed up on the main desk which in the end we had to pay for as they were “damaged”. These stains come out at high temperature with bleach . So after this experience we had “ do not disturb “ on our door and came back another day to a note on our bed in regards for paying for towels when no permission was given for them to enter our room. I, myself work in a 5 star hotel as a receptionist and I feel the customer service is not of a 4 star grade here. The only 2 staff I feel were welcoming and very friendly were the man who worked in the little shop in hotel and the man who checked us out who I only met once . We paid nearly 1000 euro and would have liked to have been treated with a bit more friendly atmosphere . In regards to the towels etc dark towels should be provided !!