Alfamar Beach & Sport Resort

It’s a minute away from the beach.

The worst hotel I’ve ever stayed at. Hygiene is very poor as there was hair all over the room, stains on the sheets and towels, mould on the taps. The staff are rude, we had the phone put down on us twice after trying to make a simple request and the staff lied about it saying it was bad signal, lies. They were not informed about my birthday (booking.coms fault). But once they knew they didn’t do anything about it until the first complaint. The toilet blocked 3 times during our stay and we had to wait 4+ hours for an Engineer to come and fix it. The indoor pool is open 12 hours a day but the jacuzzi is open only 4 hours 16:00-20:00. You can’t get towels after 17:30. They don’t give irons to the room, you can only use laundry service which doesn’t operate on a Sunday. We queued for breakfast for about 20/30 mins. Cutlery and cups dirty, food cold and not much choice for breakfast. I filed a complaint with booking.com to be compensated. The staff are rude, unhelpful, sighing in your face, rolling their eyes. Upon check out there was a dispute about them giving us the money back for the towels, they were accusing us of lying about putting the towels back. I’ve never been treated so poorly ever.