Apollo Museumhotel Amsterdam City Centre

Dirty, Dirty,Dirty with a bad customer service

I have been in too many hotels but i can totally say that this one is the worst i have ever been, poor customer service the guy at the reception was with an attitude, the room was discusting filthy and has a really bad smell, and on the way to the room the was a sewage smell all the way to the door. Terrible hotel

Was a bit surprised at the issues honestly

Looked great online but failed to meet expectatio a.

Tiny rooms, had to refute several charges on the bill and the rooms on the ground floor were shockingly noisy from the lobby. The shuttle we asked them to book did not arrive and had to locate our own ride to the airport and while the staff was lovely to deal with found myself having to deal with them over issues I wouldn't have expected from a hotel of that alleged caliber. My wife and I were charged for breakfast which we expressly opted out of upon check in and never ate. The rooms were tiny by American standards and the bedding and pillows were lousy. During our three night two day stay our room was never serviced and the walls and doors being so thin means any noise or movement in the hallways is clearly audible and that got old quick.

DO NOT BOOK HERE!

Long story short... Showed up at 8:30 PM to check in and was turned away to another hotel (much further away and in a bad location) even though we had a reservation. No advance notice or warning was given prior to walking into the hotel. Not a single email was sent even though they must have known hours before we walked in. They did nothing to improve the situation... the staff basically said too bad, deal with it. Attempted to contact management, only to be rebuffed and ignored.

Mold in the room corner, very low water pressure o

Location was great - right near Rijksmuseum tram/bus stop, room service adhered to signs (don't disturb / please clean) out on the door room

room way to small for 2 people, water only dripped out of the shower - VERY low water pressure, mold in the room corner on ceiling; beds very, very soft

The breakfast was good, the location was close to all the major museums

The staff was very rude and not helpful

Good price for the location.

Funny thing happened: after checkin, we discovered there was already someone in our room, so they should call it Best Western Apollo Quantum Booking Musemuhotel at least. Of course, we got another room, and the verbal guarantee that "maybe" it will be only us in that room.

Location is great and the staff is also good

The water from the shower wets all bathroom

Locallity

Bar closes to early and check out can be abrupt

Location and price.

Traffic noise on the road and price of Breakfast

Value for money for the location of the hotel

noisy room facing the street. A/C not working properly