Aviator Hotel Anchorage

WiFi was not working the entire 5 days I was there. Had to switch rooms because door wouldn’t lock and TV wouldn’t work. Once I switched rooms the bathroom light went out on my second day there. I asked 3 times for someone to fix it to no avail. Had to shower in total darkness the rest of the trip. Breakfast was same everyday and over cooked eggs were not good!

Rooms and facilities are not as clean to a 3 star hotel!

The location was good.

I initially booked this spot because it had a pool. Upon arrival I learned that it was closed due to the earthquake. I feel like that should be noted on your website! We checked in, went to our room, and only one bed had a blanket. We went out around 5 at which point I asked the front desk to send a blanket up. When I got back at 10pm, still no blanket. Called the front desk, they said it’d be up in 10 minutes. 20 minutes later, I call the front desk, they say they’ve been busy and that they are the only person working right now. I’m pretty tired, I have two young children that I’m traveling with, so I ask if there’s anything I can do (meet them at the desk, laundry room, something useful). They say no, it’ll be up in 10. STILL, 10 minutes later nothing, so I go down, they run with me to the laundry room, no clean blankets. Nothing. At this point it’s after 11pm. They say they’ll have to grab one from an empty room. Which they do about 15 minutes later. Blanket procured. But I feel like it was just one of those times where one thing after another kept falling through. The guy offered to give us complimentary breakfast tickets, which was nice, but he never sent them to our room, so I asked the front desk the next morning, and the attendant was very short and rude about the whole thing. It all just seemed really ridiculous. How hard is it to just be nice and understanding to a patron?! So no, I’d have a hard time recommending your hotel to anyone! Beds were uncomfortable, one just had a top sheet instead of a fitted sheet. I just feel like you could do a lot better, and I hope you want to.