Hotel Real Plaza

The grounds look nice, but the location is inconvenient. The breakfast was ok, but the coffee wasn’t good. We weren’t treated well, so it’s hard to say good things about the property.

They let us check in 30 minutes early, but acted like it was a big deal and it seemed they wanted to charge us. Everything seems to have an extra charge here. The WiFi didn’t work in the rooms. The shower we had was cold in our first room and then wouldn’t shut off. They left that shower running for at least 90 minutes which is a huge waste of water. They had to move us, but the girl handling the situation kept laughing when we’d call or talk to her about it. The beds, linen, and pillows weren’t comfortable. The bathroom in the room we moved to was small. We had a late flight on check out day and I continuously asked about checking out later. They have a sign that says late checkout costs $10, with no specified time allotment. I figured we could at least stay an hour past checkout time with no charge as that’s pretty standard in most hotels. After breakfast, we talked to the manager who claimed to not speak any English so an employee who had only been there a week translated. I find it hard to believe that a manager in a desirable tourist destination would have zero English ability. She was very unprofessional and rude. She would not budge on late checkout. They also lied and said they were fully booked for that night we were leaving. When I checked booking.com later, 7 rooms were available to book. It’s a shame this all happened, because the hotel is nice but all interactions with staff soured our experience and we left as soon as we could. I would never recommend this hotel to anyone who wants to be treated with respect.